Executive: Digital Channels

7 days ago

Johannesburg, South Africa Nedbank Full time

**Position Title**

**Executive: Juristic Digital Channels**
- Job Family- Project, Process and Product
- Career Stream- Product
- Leadership Pipeline- Manage Function

**Job Purpose**
- Design and deliver unified industry-leading juristic digital client channels that enable delightful client-centric journeys and experiences. The digital channels align to Nedbank’s digitisation strategy and support corporate, commercial and business banking value propositions, revenue opportunities and cross-sell.**Responsibilities**:

- Facilitate collaboration and manage relationships across the bank and its products and functions to create a unified proposition, generate digital channel insights and direct strategy and priorities.
- Own the digital channel vision, strategy, and roadmap to support the client value proposition, operating model, and cost efficiency ambitions.
- Take accountability for reaching digital channel adoption targets set across segments by managing stakeholders, supporting clients, and working on a scaled adoption and change programme
- Accelerate the move off legacy technology while considering business risk, change management, and commercial constraints.
- Assume the overarching Product Owner role in the Juristic Journey program and deliver the digital channel within budget and planned timelines.
- Deliver differentiated digital channel design and experiences.
- Monitor and analyze channel performance metrics to drive effectiveness, identify areas for improvement, and report against committed business commitments.
- Work with the Technology Product Owner to improve channel performance, quality, and efficiency.
- Drive training, marketing, and communications of digital channel capability for clients and staff.
- Support promoting and selling of channel capabilities to achieve sales targets.
- Manage the juristic channel team effectively across the HR value chain (recruitment, performance, development).
- Establish and manage relevant governance and compliance structures to monitor and mitigate risks and issues.
- Challenge the status quo to improve the environment, culture and shared purpose.
- Challenging the status quo with a view to improving the environment or people's understanding
- Essential Qualifications - NQF Level- Professional Qualifications/Honour’s Degree
- Preferred Qualification- Relevant Masters Qualification (Relevant business-related e.g. Computer Science Finance, Data Science)- Minimum Experience Level- 8 - 10 Years experience in:
- Strategy development and execution.
- Digital channel management and execution
- Client experience and design
- Leading technology/ systems implementation
- 5 - 6 years experience in managing/leading others**Technical / Professional Knowledge**
- Client service management
- Governance, Risk and Controls
- Business strategy and drivers
- Strategy planning and execution
- Digital Culture
- Innovation at Enterprise Level
- Product design
- Relevant regulatory knowledge
- Performance management

**Behavioural Competencies**
- Customer Focus
- Operational Decision Making
- Cross-Functional Collaboration
- Driving Execution
- Driving Innovation
- Digital Acumen
- Guiding Team Success
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

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