Operations Manager

**Job Purpose**:
It is the responsibility of the Operations Manager to oversee and co-ordinate the operations within the facility, ensuring maximum productivity and high levels of customer service in addition to maintaining full compliance to all Warehouse standards.

**Qualifications & Experience**:

- Matric.
- Tertiary Qualification in Supply Chain/Logistics/Operations Management would be beneficial.
- A minimum of 3 years work experience in Warehouse Management.
- Related work experience with regards to Customer Service and Inventory Management.
- Previous work experience on Warehouse Management Systems. Experience in initiating and chairing disciplinary enquiries.

**Key Responsibilities**:
Finance
- Manage the operational budget, with high focus on cost management.
- Authorize expenditure within authority levels.
- Assist with operational budget inputs (resources, material handling equipment, labour, consumables, etc.).
- Prepare capex motivations and ensure that quotes have been obtained.
- Participate in the Monthly billing and sign off on invoicing. Management of claims.

Customer Service
- Communicate and meet with clients as and when required.
- Managing adherence to client and service providers SLA's.
- Assist with quote preparation in terms of scope of works.
- Investigate client complaints and prepare reports accordingly.

People Management
- Conduct performance appraisals for all immediate sub-ordinates.
- Managing absenteeism, overtime and access control.
- Ensure that Company IR process is adhered to at all times, in addition initiate and chair disciplinary enquiries as and when required.
- Identify and address training needs through the work place skills plan received from the training department.
- Ensure that BPL standards are implemented and understood by all employees by discussing them in the blue area talks and ensure that updates are placed on notice boards.
- Convene Quality Circle Meetings with employee representatives and HR on a regular basis.
- Motivate staff and coordinate all staff functions.
- Review employee potential and growth plan, follow-up on the plans (Encourage employee development).
- Identify and assist with retaining high flyers.

Operations / SHERQ
- Maintain operational legal compliance with SHERQ Coordinator.
- Conduct a daily management walk-about of the facility to ensure compliance and to enforce 5S.
- Convene daily operations discussions with departmental heads.
- On a daily, weekly and monthly basis review stock take/cycle count reports and sign-off and report on discrepancies.
- Conduct regular meetings with key suppliers in order to maintain good relationships.
- Implement and maintain SLA's with key suppliers and measure compliance to SLA's on monthly basis.
- Chair monthly safety meetings as and when required.
- Ensure that all departments are operating at optimal levels and that customer SLA's are being adhered to.
- Ensure that the operation adheres to licensing and permit requirements (MHI, Group 1 Hazardous Permit, Flammable Permit, etc.)
- Manage and co-ordinate response to incidents on site as and when required (spills, injuries etc.)
- Manage and co-ordinate emergency drills. Ensure all incidents are reported immediately, chair incident investigations and assist with compiling the incident reports.
- General Attend monthly management meetings and present operational performance stats.
- Compile daily, weekly & monthly management reports. Adhere to corporate governance. Assist with achieving facility objectives, targets and plans (OTP's).
- Provide in-put into business continuity plan.
- Prepare for internal and external audits (ISO, SQAS, CDI, SHERQ, Bidvest Freight, Customer, Etc).
- Identify and manage continuous improvement projects. Participate in the review of business and SHE risk assessments with action plans.