Operations Manager

Operations Manager | Durban | PermanentDrive operational excellence across multiple sites while leading front-line teams to deliver outstanding service. If you enjoy getting into the details, building strong client relationships, and keeping operations tight, this role is for you.As Operations Manager, you will take full responsibility for the day-to-day management of cleaning and outsourced property service contracts across your allocated portfolio. You will ensure that service level agreements are met, client expectations are managed, and operational standards are consistently maintained. A key focus will be on implementing and monitoring cleaning plans, ensuring that staff, equipment, consumables, and processes are in place to deliver reliable, quality service.You will also play an important role in the commercial performance of the area. This includes managing direct expenses and overheads, protecting company assets, achieving non-contractual revenue targets, and ensuring accurate monthly reporting and variance explanations. Health and safety compliance, staff training, and adherence to company policies and procedures will sit firmly under your remit.Our client is an established outsourced property and cleaning services business, supporting a diverse portfolio of commercial sites. They pride themselves on long-term client relationships, strong service culture, and well-structured operational processes. You will be joining a hands-on, performance-driven team where your ability to manage people, clients, and numbers will make a visible impact.What You Will DoManage operational activities across allocated sites in line with the company's strategic plan and long-term objectivesDevelop, implement, and maintain systems to ensure SLAs are consistently met and client relationships are professionally managedEstablish, implement, and monitor site-specific cleaning plans in line with contractual requirementsConduct regular site visits, reporting on activities, results, risks, and recommendationsManage the delivery and availability of cleaning chemicals, consumables, and equipment to all sitesControl and safeguard company assets, ensuring proper use, maintenance, and record-keepingImplement cleaner and site staff work schedules; manage performance, discipline, and adherence to company policiesMaintain all health and safety requirements on sites, including up-to-date safety files and compliance with the OHS ActEnsure staff are trained on health and safety and operational requirements as neededAchieve monthly non-contractual revenue targets and support upselling on existing contractsManage direct expenses and overheads to optimise the profitable performance of the areaProvide accurate monthly feedback, variance explanations, and operational reportsWhat You BringMatric (Senior Certificate)Diploma (NQF 6) in Property Management, Project Management, Operations Management, or a related fieldSAFMA Certified Facilities Supervisor or similar professional certification is advantageousAt least 3 years’ experience in the cleaning, hygiene, or outsourced property services industryProven experience managing multiple sites, contracts, and frontline staffValid South African driver’s licence and willingness to travel between sitesSolid knowledge of HR-related processes at the operational levelGood understanding of property or facilities management environmentsIntermediate MS Office skills (Word, Excel, PowerPoint, Project, Outlook)Experience working on PRP, D365, or similar operational and reporting systemsSound knowledge of the OHS Act, ISO 9001 quality management, and risk management systemsWhat Success Looks LikeSLAs consistently met or exceeded, with strong, professional client relationshipsClean, safe, and well-run sites with minimal operational disruptionsAccurate cleaning plans, schedules, and reporting in place for all allocated sitesHealth and safety requirements are fully compliant, with current and complete safety filesTeams that are engaged, productive, and clear on expectations and standardsNon-contractual revenue targets achieved and existing contracts successfully upsoldDirect expenses and overheads are controlled, delivering sustainable profit contribution for the area