PMO Support Analyst

1 day ago


Johannesburg, South Africa Optimal Growth Technologies Full time

Optimal Growth Technologies is looking for a PMO Support Analyst to provide 1st and 2nd Level support function to maintain and ensure continuity of the system.

**Requirements**:

- Tertiary qualification in IT or related fields
- Matric
- 3 - 4 years in IT
- Microsoft Operating System (XP, Win7, Win8, Win10)
- Microsoft Office (2003, 2007, 2010, 2013, 2016)
- Strong understanding of Networks, LAN, WAN, and general Hardware
- Standby duties are part of the work description, and it might be required from the incumbent to occasionally work extended hours.

**Duties**:

- Resolving incidents within SLA
- Effective customer service and Stakeholder Engagement
- Effective system maintenance
- Advanced System / Application / Instrument installation and integration
- Effective problem-solving methodologies
- Software Support and Maintenance
- Assisting and handling user calls
- Setup and maintain documentation and standards
- Ensure documents are reviewed as per schedule
- Prepare systems and documents for auditing purposes
- Action and rectify audit findings
- Plan, design and implement changes
- Work as part of a team and provide 24x7 support when required
- Perform general technical trouble shooting and give consultation to development teams


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