Reservationist / Office Manager

1 day ago

Cape Town, South Africa Interviewing Dynamix Full time

**RESERVATIONS & OFFICE MANAGER**

**Gardens**

Our client, a Food & Wine Tour Operator seeks to appoint a Reservationist / Office Manager who is passionate about the tourism industry but also have sound administrative and co-ordination and planning skills. The successful incumbent will be responsible for managing the reservations for various tours, co-ordinate Guides and ensure the smooth running of the administration in the office.

**Requirements**:

- Must have at least 3 years reservations experience preferably in a tour operating environment
- A Tourism Diploma will be advantageous.
- A good knowledge of Cape Town and the surrounding areas.
- A confident communicator with a good command of the English language and excellent telephone manner.
- Must be an independent worker who takes on the responsibility of the position and does not need monitoring.
- Strong Ms Word and Excel skills.

**Responsibilities**:

- Administration duties: _
- Answering all calls in a professional manner and dealing with enquiries from agents and clients.
- Making reservations
- Using Excel spreadsheets to update bookings and accounts
- Invoicing agents and clients
- Maintaining a database of payments due and follow-up on the payments of invoices.
- Making all necessary bookings for tours which include booking restaurants, wine tastings and stops for tours.
- Planning the guest’s itineraries for tours around Cape Town and sending them through to the clients and guides.
- Filing all documentation for each tour immediately on receipt of the booking.
- Keeping track of payments of Invoices.
- Operations duties: _
- Managing the team of guides and making sure they have everything they require for each tour.
- Checking all upcoming tours to make sure everything is in place for the tour.
- Ensuring the guides have their booking files for the tours and briefing the guides on the requirements for the tours.
- Providing support for the guides while they are on tour.
- Checking that all the licenses and permits are up to date and reminding the employer of when the license renewals are due. This includes monitoring the guides and the vehicles.

**Job Types**: Full-time, Permanent

**Salary**: R14,000.00 - R17,000.00 per month

Application Question(s):

- Do you have previous experience as a Reservationist in the tourism industry?

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