Central Reservationist

3 days ago

Cape Town, South Africa Newmark Hotels Full time

**DUTIES & RESPONSIBILITIES: -**

The Reservationist is responsible for ensuring a seamless reservations process to ensure guest satisfaction is achieved starting with the reservation.

**GENERAL**

All employees may be required to complete other reasonable tasks as part of the successful day-to-day operation of the hotel. Team work and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient and organised as well as well presented, tidy and professional.

**DAILY**
- Attend morning briefing, and provide reservations update.
- Ensure smooth flow of information through-out the property and ensure guests are happy and cared for.
- Liaise with the Front Office, Housekeeping, Sales, and Central Reservations departments
- Complete any required reporting such as the daily operational updates
- Follow-up on all payments received and outstanding balances
- Review reservations, and escalate any issues raised
- Ensure reservations vouchers have been recorded and allocated correctly
- Liaise with tour operators regarding reservations
- Submit and communicate guest refunds
- Booking of tours and transfers require prior to arrival

**WEEKLY**
- Review reservations and occupancy for the following week
- Complete and submit reports as required
- Complete, review and communicate the 7-day process
- Review reservations and attend to any over-bookings

**MONTHLY**
- Complete Monthly Operational Report as required
- Reconcile all reservations, Complete, review and communicate the 30-day process
- Ensure all reporting formats are updated and prepared for the coming month

**CORE COMPETENCIES: -**
- Must have previous reservations experience
- Must be a good communicator and speak English clearly
- Must have sound knowledge of reservations processes and procedures
- Must have an eye for detail
- Customer service orientated
- Must be able to plan, prioritise and work well under pressure.
- Must be a good team player and also have the ability and motivation to work under own instruction
- Must have good computer skills - Opera, MS Word, MS Excel
- Must have OTA experience

**Experience**:

- Hotel Central Reservations: 2 years (required)

  • Central Reservationist

    1 day ago

    Cape Town, South Africa The Victoria & Alfred Hotel Full time

    **DUTIES & RESPONSIBILITIES: -** The Reservationist is responsible for ensuring a seamless reservations process to ensure guest satisfaction is achieved starting with the reservation. **GENERAL** All employees may be required to complete other reasonable tasks as part of the successful day-to-day operation of the hotel. Team work and communication are...

  • Central Reservationist

    7 days ago

    Cape Town, South Africa Newmark Hotels Full time

    **DUTIES & RESPONSIBILITIES: -** The Reservationist is responsible for ensuring a seamless reservations process to ensure guest satisfaction is achieved starting with the reservation. **GENERAL** All employees may be required to complete other reasonable tasks as part of the successful day-to-day operation of the hotel. Team work and communication are...

  • Reservationist

    7 days ago

    Cape Town, South Africa The Capital Hotels and Apartments Full time

    The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...

  • Central Reservationist

    1 week ago

    Cape Town, South Africa Staff Connection Full time

    We are looking for Reservations Agents with experience in multiple properties for a hospitality organisation in Cape Town. - SA citizen - Hospitality diploma - Min 3yrs experience within reservations at multiple property level - Excellent communication skills - Able to work shifts For more information please contact: **Aida Ioannides

  • Central Reservations Agent

    1 week ago

    Cape Town, South Africa Newmark Hotels Full time

    **JOB TITLE** Central Reservations Agent **OVERVIEW** Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotel's products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end. **DUTIES &...

  • Central Reservations Agent

    2 weeks ago

    Cape Town, South Africa Newmark Hotels Full time

    **JOB TITLE** Central Reservations Agent **OVERVIEW** Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotel's products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end. All employees may...

  • Front Desk Supervisor

    2 weeks ago

    Cape Town, South Africa Hospitality Jobs Africa Full time

    We are currently seeking enthusiastic and customer-oriented individuals to join our client’s team as a Front Desk Supervisor for a prestigious 4-star botique hotel in Cape Town, South Africa. This is an exciting opportunity to be part of a great team and contribute to providing exceptional service to our clients valued guests. **Must have experience in a...