Operations Supervisor

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
Operations Supervisor - Rosslyn
- Great opportunity to grow your career with a Global Industry Leader_

Position purpose:
The Operations Supervisor will be responsible for all equipment processing activities as well as maintenance for the Plant/s under his/her control. The incumbent is responsible to develop and manage relationships with all 3rd party service providers as well as customers where onsite activities occur within their area of responsibility.

The incumbent will also be responsible for ensuring that all Company policies and procedures (i.e. SLA’s and SOP’s) are adhered to and implemented by all staff and 3rd party contractors situated in his/her area of responsibility.

**Responsibilities**:
People and Safety
- Promote and drive a culture of Zero Harm.
- Implement the safety strategies across CHEP and TPM plants.
- Responsible for the GAP, GMP, SEMP and Environmental requirements and audit results.
- Recruit, motivate and develop subordinates.
- Develop a motivated and productive workforce through effective people management and communication skills.
- Ensure that good communications and sound relationships are maintained with all employees, shop stewards and respective unions.

Stock Management
- Responsible for the management and control of all hire stock and raw material.
- Highlight areas of risk and manage variances to ensure the prevention of any stock losses.
- Participate in regular stock audits, supervise all quarterly and annual stock-count audits and resolve queries.
- Ensure that the area of responsibility is efficiently stocked with both hire equipment and repair material to meet customer requirements.

Quality
- Ensure all quality standards are met.
- Conduct quality audits and take corrective action for poor quality and/or over-repair.
- Follow up and resolve all customer complaints and implement solutions.

3rd Party Service Providers
- Manage and assist 3rd Party Service Providers through Service Level Agreement stipulations and requirements. (SLA’s)
- Ensure 3rd party compliance to all CHEP Operational SOP’s as well as statuary requirements which includes the LRA, BCEA, EE, and OHSACT.

Challenges
- Dealing directly with customers / working on customer sites.
- Maintain high level of customer satisfaction
- Working autonomously and having limited direct access to immediate manager
- Long hours due to extended plant operating hours/shifts also 24/7 operations
- Operating in a highly unionised environment

**Qualifications**:
Operations / Production Management Diploma

Six Sigma Green Belt Certified advantageous

Experience

5 Years Production Management/Supervisory experience in a unionized environment

Skills and Knowledge
- Results driven
- Computer literacy (SAP, Outlook, Excel, PowerPoint, etc.).
- Assertive with good communication, organisational and negotiation skills.
- Sound people management with extensive knowledge of Industrial Relations.
- Good knowledge of OSHACT Safety legislation and procedures is essential.

Preferred Education

Diploma - Operations Management

Preferred Level of Work Experience

5 - 7 years

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.