Customer Service Liaison

Duties/Pligte - The client liaison officer at Stellenbosch Business School is pivotal in supporting and implementing plans designed to attract, engage, and enrol prospective students, while concurrently fostering relationships with existing customers. This position requires the cultivation and maintenance of connections with educational institutions,...

Surgo has partnered with a specialist global cyclist insurance solutions company recruiting for an energetic and motivated Inbound Customer Services Agent to join their team based in Stellenbosch, Western Cape. You will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people...

Job Functions Building and maintaining relationships with clients/customers Conducting business reviews to ensure clients are satisfied with their products and services Alerting the sales team to opportunities for further sales within key clients Informing customers of new product offerings Attending meetings with clients to build relationships with existing...

**About the company** As a leader in bicycle insuretech, we have been pioneering the global cycling insurance space with a deep foundation of over 17 years of industry insight. Our operations stretch across the UK, South Africa, Australia, and the US, collaborating with more than 20 internal and partner brands. Our mission centres on promoting sustainable...

**Main Purpose of the Role**: To strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals **Key Performance Areas**: - Prepare for the arrival of the customer and vehicle - Taking care of customer at initial...

Manages a large customer service unit by coordinating their workload, ensuring proper staffing, conducting performance evaluations, approving compensation and monitoring development. Develops strategy and priorities for the customer service team, and then develops and implements policies and procedures. Provides oversight on all complex problem...

**Job description** Role Objective: Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed. Qualifications Required**:Grade 12 **A+ **N+ or Higher**Preferred Qualifications**:ITIL v3 or ITIL 4 and QA** Experience required:1-2 Years’ experience in an IT...

High-end skincare and** **lifestyle brand is seeking a Customer Service and Experience Agent. This position is based in Stellenbosch, Cape Town. **The role**: **Customer Experience** - Drive customer loyalty, engagement and value by providing exceptional customer experiences across all channels and touchpoints - Provide “above and beyond” customer...

travel **Duties will include but not limited to**: - Prioritise and action E-mails effectively - Action daily booking queues - Chase relevant suppliers for documentation/confirmation - Check and update documentation for specialist bookings - Effectively manage and resolve escalated issues - Crisis situations support - Fulfil any critical support as...

**Reference**: 7735 DB **Consultant**:Dorei Barnes - Coordinate the customer service team, with the aim of resolving queries efficiently and effectively. - Compile monthly customer experience management reports and provide management with a visual representation of the customer service team’s performance. - Drive and motivate the customer service team to...