Customer Service
4 days ago
travel
**Duties will include but not limited to**:
- Prioritise and action E-mails effectively
- Action daily booking queues
- Chase relevant suppliers for documentation/confirmation
- Check and update documentation for specialist bookings
- Effectively manage and resolve escalated issues
- Crisis situations support
- Fulfil any critical support as directed by Manager
- Handle incoming calls from Agents regarding documentation and Admin queries.
- Investigate booking anomalies and irregularities
- Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements.
- Able to create solutions & identify areas for improvement in procedure
- Excellent team player with the ability to work independently
- A flexible and adaptable approach to work
- Great attention to detail and accuracy
- Ability to organise, prioritise and manage own workload efficiently to tight deadlines
**Requirements**:
- Customer Service Experience in a fast-paced office environment (Travel Industry)
- Good Microsoft skills (Word/Excel)
- Extremely well-spoken (English)
- A minimum of 1 year experience within the travel industry with ticketing and END experience
- Amadeus or any other relevant GDS experience required
- A post-matric diploma in Tourism / Travel will be a definite advantage and preferred
- Ability to multitask and work under pressure
- Well organized and attention to detail
- Experience in dealing with conflict resolutions
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