Us Inbound Customer Services Agent

2 days ago

Stellenbosch, South Africa Surgo HR & Training Full time

Surgo has partnered with a specialist global cyclist insurance solutions company recruiting for an energetic and motivated Inbound Customer Services Agent to join their team based in Stellenbosch, Western Cape.

You will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. We take on all challenges and dream big

**Job Purpose**:
You will be responsible for handling general customer service tasks efficiently whilst treating all customers with the best possible service. As an inbound customer services agent, you will put the customer first, assisting them as quickly as possible. You will be a liaison between the customer and the sales and claims teams, ensuring that all communication is accurately captured on the correct platforms

**Responsibilities**:
Take inbound calls relating to inquiries and updates and transferring calls to the correct people quickly and efficiently

Deal with customer complaints in a professional manner

General customer service support

**Requirements**:
2+ years of industry experience

A proactive approach when it comes to dealing with clients

Highly motivated and positive

Work well within a team environment

Strong communication skills at all levels

Eager to learn the products and daily processes to become an expert on the topics.

**Salary**: Market related, plus shift allowance

**Working Hours**:
Nov - March // 16h00 - 01h00

April - October // 15h00 - 00h00

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