Customer Services Support

2 days ago

Cape Town, South Africa Tower Group Full time

**Job description**:Tasks will include, but are not limited to:
**Key Performance Areas (including but not limited to)**:

- Processing of customer orders on XAL and filing signed order confirmations within prescribed timelines
- Acquiring delivery date confirmations from Production whilst maintaining awareness of capacity
- Liaise with warehouse/s and logistics in relation to deliveries, transport, stock updates, stock availability,

and relevant documentation
- Liaise with the Converting Department in respect of lead times and capacity
- Ensure that customer orders are dispatched in accordance with terms and conditions of the sale
- Assist and support KAM’s, and Sales Team with administration of Customer enquiries and purchase orders
- Capture sales forecast based on input from KAM and other sales team members / distributors / partners
- Handling and receiving general customer enquiries or queries
- **Processing of;**

1. Sample requisitions
2. Customer complaints, returns and credit notes
3. Invoices in conjunction with receipt of delivery notes
Fortnightly review and clean-up of open sales orders to ensure accuracy of sales and finance reports**Qualifications and Experience**

1 - 2 Years in a similar customer services role
Matric qualification

**Key Competencies**
- Courteous attitude, team player, logical thinker with strong, lateral problem-solving aptitude
- Effective communicator - capable of using various forms of communication
- Sense of humour
- Adaptable, learner mind-set
- Detail oriented

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