Trainer Call Center

5 days ago

Cape Town, South Africa IGT Solutions Full time

Job description

**Role: Trainer (Call Center Background )**

**Location: Cape Town**

Your profile:

- Fluent in English
- Strong written and verbal communication skills
- Top Customer and Client handling skills
- Experience in process/soft skills/up-skilling training
- Min. 2-3 years of experience in hands-on Training delivery - direct experience in BPO environments is a strong advantage

Key Responsibilities:

- Ensure successful planning and execution of training needs
- Measure program training effectiveness
- Provide associates and supervisors with guidance, mentoring and support focused on performance improvement
- Send reports to the Operations team on the progress/pending status of the training activities including suggests for process or training improvement opportunities

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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