Ict Business Systems Administrator

**Reporting to the**:Head of ICT

**Key responsibilities will include but are not limited to**:
**1. Business Systems Operations**
- Ticket Management
- Maintaining the information systems data including but not limited to the Microsoft SQL ERP (Ungerboeck EBMS), Financial Reporting database and files, Asset Management systems, SharePoint
- Ensuring the relevant back-ups and routine maintenance programs are completed as required
- Reviewing, reporting and maintaining the quality of data within the business including but not limited to ERP and Asset Management
- Assisting users with business systems queries i.e., Enterprise Resource Planning System and Financial Reporting (Qlikview) and successfully resolving them
- Maintaining business systems, including but not limited to, Point of Sale, Enterprise Resource Planning, Asset Management, Financial Reporting access privileges, reporting and attending to abnormalities as required and in line with the ICT Governance best practices

**2. Communications and Control**
- Ensuring high quality and quantity levels of information are always available through reviewing data quality
- Maintaining adequate records of information systems administration and associated activities
- Effective management of data models i.e., Financial Reporting system
- Effective communication and training of staff making use of information systems such as financial reporting data models
- Engage with the business stakeholders and staff to ensure the relevant information is accessible to make decisions by understanding their requirements and interpreting them into an easily accessible solution
- To review computers and computer programs used by a company and advise business stakeholders on ways to make processes more efficient and employees more productive
- Responsible for handling needs assessments and cost/benefit analysis to align the technology of the company with their business strategies
- Receive business needs from management, solicit product and enhancement requirements from end users and must be able to convert the requests from both into a workable solution to present to technology staff
- When required work directly with clients, requiring good communication skills, as well as fundamental technical troubleshooting abilities
- Contributes to team effort by accomplishing related results as needed

**3. Projects**
- Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget
- Investigating opportunities to integrate other company systems for enhanced information delivery and decision-making capacity
- Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats
- Designs new processes by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications
- Improves systems by studying current practices; designing modifications
- Test software or coordinate a testing environment
- Work with teams or service providers to implement a solution throughout a company
- Improves systems by studying current practices; designing enhancements

**4. Documentation and Reporting**
- Maintains system protocols by writing and updating procedures
- Provides references for users by writing and maintaining user documentation; providing help desk support; training users
- Prepares technical reports by collecting, analysing, and summarizing information and trends
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices

**Qualifications & Experience**
- Matric certificate
- Relevant Technical Certification
- Relevant level studies or certification which may be substituted by directly relevant experience which provides the necessary system knowledge and experience
- 3 years relevant operational experience in a business systems environment
- Strong database understanding and knowledge i.e. Microsoft SQL
- Strong report writing and database query skills i.e. Crystal Reports or SQL etc.
- Applicants with experience with Ungerboeck EBMS will receive preference.
- Assisting in database design and technical specifications
- Experience in the implementation and operation of SharePoint, Microsoft Business Intelligence / Power BI platforms, Windows Server, SQL Server 2008 R2 and later
- Experience in the development / deployment / operation of asset management and control solutions

**Personal attributes**:

- Well-groomed with a vibrant personality
- Be able to cope in a high pressure high stress level environment
- Stress resistant and versatile
- Strong communication, planning and organizational skills
- Extensive client engagement and relationship building skills
- Able to provide clear and effective communication of ideas, processes and targets
- Excellent negotiation and priori