Sales Support Team Leader

2 weeks ago

Centurion, South Africa Exclusive Networks Full time

**EXCLUSIVE NETWORKS**|** **Introduction** "Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization. At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential. **DUTIES AND RESPONSIBILITIES**|** **About the role** - The Team Leader ensures the smooth operation of the team and oversees, coordinates, and provides guidance and support to the team._ - The Team Leader will also be required to train team members, do inductions, _run with escalations_ when needed, and collaborate closely with other departments to drive successful sales._ - This role will report to Sales Support Operations Manager._ **As the **Sales Support Team Leader**, you will**: - Develop and maintain strong customer and supplier relationships to aid us in our organic growth targets, and to enhance and promote the sales of Exclusive Networks' products. - Managing, leading, and motivating the team; providing guidance, coaching, and performance feedback. - Track and monitor key performance metrics of the team, ensuring goals and targets are met. - Monitor the progress of quotations, inquiries, and administrative tasks to ensure they are handled promptly and effectively. - Streamline administrative processes, documentation, and workflows to optimize productivity and reduce redundancy. - Ensure that the CRM system is up to date with the correct quote & opportunity information to ensure accurate forecasting. **QUALIFICATIONS AND EXPERIENCE**|** **About you** **The ideal **Sales Support Team Leader**: - Matric, with a minimum of 1 year experience in a team leadership or supervisory role within a sales support or administrative department. - Strong leadership and people management skills. - Experience with all elements of the internal sales quoting and order processing structure. - Strong communication skills, with good telephone manners, and interpersonal skills. - Tenacity and motivation, with an undisputable level of commitment and passion for achieving targets and exceptional levels of service excellence. - Strong knowledge of sales support processes or customer relationship management as well as negotiation skills. **WHO ARE EXCLUSIVE NETWORKS?**| **About the company** We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information. We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us. **Our benefits include**: - Medical Aid - Provident Fund - Employee Assistance Programme (Healthy Company)

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