Support Centre Team Leader
3 weeks ago
Position Overview: The Support Centre Team Leader will be responsible for providing quality and efficient customer service to customers through the daily management of a team of Support Centre Agents (coaching, counseling, training, motivation and problem solving). Additionally, the position is also responsible for assisting the Support Centre Manager with development, analyses and implementation of staffing, training, and recognition programs. Reports to: Support Centre Manager Experience: At least 3-year VeriClaim experiencePrevious experience working in a customer-facing department will be an advantagePrior experience in a Support Centre environment will be beneficial.Having prior experience in Credit Control will be an advantage.Medical industry knowledge will be an advantage.Management or Team Leader experience Essential Job Functions: Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.Evaluate concerns of the customers and provide logical workable solutions.QA of tickets and telephone calls.Identify trends and communicate to Support Centre Manager.Build sustainable relationships and engage with internal and external customers by going the extra mile, with an additional focus on communication.Meet personal/team qualitative and quantitative targets, by doing QA’s on tickets and reports.Monitor productivity accordingly to set processes.Provide daily directions and guidance to employees so that customer calls and tickets are answered/actioned in a timely, efficient, and knowledgeable manner.Continual evaluation of processes and procedures and suggesting methods to improve operations, efficiency, and service to both internal and external customers.Execute tasks assigned and provide feedback in a timeous manner.Provide feedback and coaching on a regular basis to each team member.Ensure employees receive appropriate training and have resources to perform their tasks.Communicate Objectives and Targets to the relevant team.Manage new staff orientation.Performance Appraisal discussions with relevant team members and Support Centre Manager.Maintain healthy group dynamics by creating and maintaining a high-quality work environment so team members are motivated to perform at their highest level.Act as 2IC for Support Centre Manager (rotation basis). Additional duties not exclusive to this position include: Escalate technical related tickets to the Development team.Manage the process between the Development Team and Support Centre with the help of the Jira system and being part of the weekly meetings.Coordinate testing as per needs identified.Co-ordinate practice optimisation process efficiently & effectively.Skills and Functional Requirements:Excellent understanding and working knowledge of all functionalities on VeriClaim.Exceptional communication skills.Tenacious and accurate, with a confident, positive, and enthusiastic approach to work.Ability to demonstrate flexibility and adaptability in a constantly changing environment.Customer focused & ability to build customer relations.Effective management of stress.Ability to take Initiative.Conflict management.Ability to manage multiple tasks simultaneously.Excellent time management and organisational skills.Deadline focused.Excellent problem-solving skills.Analytical thinker.Competent in Microsoft Word, Excel and PowerPoint.Excellent command of spoken and written English.
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Support Centre Team Leader
3 weeks ago
Centurion, South Africa AllSpes (Pty) Ltd Full timePosition Overview:The Support Centre Team Leader will be responsible for providing quality and efficient customer service to customers through the daily management of a team of Support Centre Agents (coaching, counseling, training, motivation and problem solving). Additionally, the position is also responsible for assisting the Support Centre Manager with...
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Support Centre Team Leader
2 weeks ago
Centurion, South Africa SpesNet Group Full timeOverview Position Overview: The Support Centre Team Leader will be responsible for providing quality and efficient customer service to customers through the daily management of a team of Support Centre Agents (coaching, counseling, training, motivation and problem solving). Additionally, the position is also responsible for assisting the Support Centre...
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Support Centre Team Leader
2 weeks ago
Centurion, South Africa SpesNet Group Full timePosition Overview:The Support Centre Team Leader will be responsible for providing quality and efficient customer service to customers through the daily management of a team of Support Centre Agents (coaching, counseling, training, motivation and problem solving). Additionally, the position is also responsible for assisting the Support Centre Manager with...
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Support Centre Agent
1 week ago
Centurion, Gauteng, South Africa AllSpes (Pty) Ltd Full time R220 000 - R300 000 per yearPosition Overview:To provide world-class telephonic and online support to users of the VeriClaim Billing System. Ensure ultimate customer satisfaction for both internal and external clients by resolving queries within the given turnaround times.Reports to:Support Centre Team LeaderExperience:Minimum of 1 year's VeriClaim Experience.Previous experience...
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Eap Team Leader
1 week ago
Centurion, South Africa Momentum Metropolitan Holdings Full time-Introduction Momentum Health Solutions (MHS), an entity of the Momentum Metropolitan Holdings delivers sustainable, integrated health and wellness solutions that meet the needs of clients in the different segments and maximizes lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve...
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Eap Team Leader
1 week ago
Centurion, South Africa Momentum Metropolitan Holdings Full time-Introduction Momentum Health Solutions (MHS), an entity of the Momentum Metropolitan Holdings delivers sustainable, integrated health and wellness solutions that meet the needs of clients in the different segments and maximizes lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve...
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Support Centre Agent
2 weeks ago
Centurion, South Africa SpesNet Group Full timePosition Overview:To provide world-class telephonic and online support to users of the VeriClaim Billing System. Ensure ultimate customer satisfaction for both internal and external clients by resolving queries within the given turnaround times. Reports to:Support Centre Team Leader Experience:Minimum of 1 year’s VeriClaim Experience.Previous experience...
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Team Leader
2 weeks ago
Centurion, South Africa Phakisa Holdings Full timeKey Responsibilities Supervise and coordinate production team activities to meet daily targets. Monitor product quality, ensuring compliance with food safety standards (HACCP, GMP, ISO). Ensure adherence to health and safety regulations. Conduct shift handovers, maintain production records, and report issues. Train, mentor, and motivate team members to...
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National Operations Centre Team Lead
1 day ago
Centurion, South Africa Bidvest Facilities Management Full time**ROLE PURPOSE** The main responsibilities are to effectively and efficiently manage client(s) agreed scope of work, within agreed contractual outputs mainly based on service level agreement, through the utilization of alarms, systems and requests, and ensure the value chain process is adhered to timeously. The model is based on activity management...
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Support Centre Agent
3 weeks ago
Centurion, South Africa AllSpes (Pty) Ltd Full timePosition Overview:To provide world-class telephonic and online support to users of the VeriClaim Billing System. Ensure ultimate customer satisfaction for both internal and external clients by resolving queries within the given turnaround times.Reports to:Support Centre Team LeaderExperience:Minimum of 1 year’s VeriClaim Experience.Previous experience...
