Support Centre Team Leader
2 weeks ago
Position Overview:The Support Centre Team Leader will be responsible for providing quality and efficient customer service to customers through the daily management of a team of Support Centre Agents (coaching, counseling, training, motivation and problem solving). Additionally, the position is also responsible for assisting the Support Centre Manager with development, analyses and implementation of staffing, training, and recognition programs. Reports to:Support Centre Manager Experience:At least 3-year VeriClaim experiencePrevious experience working in a customer-facing department will be an advantagePrior experience in a Support Centre environment will be beneficial.Having prior experience in Credit Control will be an advantage.Medical industry knowledge will be an advantage.Management or Team Leader experience Essential Job Functions:Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.Evaluate concerns of the customers and provide logical workable solutions.QA of tickets and telephone calls.Identify trends and communicate to Support Centre Manager.Build sustainable relationships and engage with internal and external customers by going the extra mile, with an additional focus on communication.Meet personal/team qualitative and quantitative targets, by doing QA’s on tickets and reports.Monitor productivity accordingly to set processes.Provide daily directions and guidance to employees so that customer calls and tickets are answered/actioned in a timely, efficient, and knowledgeable manner.Continual evaluation of processes and procedures and suggesting methods to improve operations, efficiency, and service to both internal and external customers.Execute tasks assigned and provide feedback in a timeous manner.Provide feedback and coaching on a regular basis to each team member.Ensure employees receive appropriate training and have resources to perform their tasks.Communicate Objectives and Targets to the relevant team.Manage new staff orientation.Performance Appraisal discussions with relevant team members and Support Centre Manager.Maintain healthy group dynamics by creating and maintaining a high-quality work environment so team members are motivated to perform at their highest level.Act as 2IC for Support Centre Manager (rotation basis). Additional duties not exclusive to this position include:Escalate technical related tickets to the Development team.Manage the process between the Development Team and Support Centre with the help of the Jira system and being part of the weekly meetings.Coordinate testing as per needs identified.Co-ordinate practice optimisation process efficiently & effectively.Skills and Functional Requirements:Excellent understanding and working knowledge of all functionalities on VeriClaim.Exceptional communication skills.Tenacious and accurate, with a confident, positive, and enthusiastic approach to work.Ability to demonstrate flexibility and adaptability in a constantly changing environment.Customer focused & ability to build customer relations.Effective management of stress.Ability to take Initiative.Conflict management.Ability to manage multiple tasks simultaneously.Excellent time management and organisational skills.Deadline focused.Excellent problem-solving skills.Analytical thinker.Competent in Microsoft Word, Excel and PowerPoint.Excellent command of spoken and written English.
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Support Centre Team Leader
3 weeks ago
Centurion, South Africa AllSpes (Pty) Ltd Full timePosition Overview: The Support Centre Team Leader will be responsible for providing quality and efficient customer service to customers through the daily management of a team of Support Centre Agents (coaching, counseling, training, motivation and problem solving). Additionally, the position is also responsible for assisting the Support Centre Manager with...
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Support Centre Team Leader
3 weeks ago
Centurion, South Africa AllSpes (Pty) Ltd Full timePosition Overview:The Support Centre Team Leader will be responsible for providing quality and efficient customer service to customers through the daily management of a team of Support Centre Agents (coaching, counseling, training, motivation and problem solving). Additionally, the position is also responsible for assisting the Support Centre Manager with...
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Support Centre Team Leader
2 weeks ago
Centurion, South Africa SpesNet Group Full timeOverview Position Overview: The Support Centre Team Leader will be responsible for providing quality and efficient customer service to customers through the daily management of a team of Support Centre Agents (coaching, counseling, training, motivation and problem solving). Additionally, the position is also responsible for assisting the Support Centre...
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Support Centre Agent
2 weeks ago
Centurion, South Africa SpesNet Group Full timePosition Overview:To provide world-class telephonic and online support to users of the VeriClaim Billing System. Ensure ultimate customer satisfaction for both internal and external clients by resolving queries within the given turnaround times. Reports to:Support Centre Team Leader Experience:Minimum of 1 year’s VeriClaim Experience.Previous experience...
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Support Centre Agent
1 week ago
Centurion, Gauteng, South Africa AllSpes (Pty) Ltd Full time R220 000 - R300 000 per yearPosition Overview:To provide world-class telephonic and online support to users of the VeriClaim Billing System. Ensure ultimate customer satisfaction for both internal and external clients by resolving queries within the given turnaround times.Reports to:Support Centre Team LeaderExperience:Minimum of 1 year's VeriClaim Experience.Previous experience...
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Eap Team Leader
1 week ago
Centurion, South Africa Momentum Metropolitan Holdings Full time-Introduction Momentum Health Solutions (MHS), an entity of the Momentum Metropolitan Holdings delivers sustainable, integrated health and wellness solutions that meet the needs of clients in the different segments and maximizes lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve...
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Term Warranty Sales Team Leader
3 days ago
Sandton, South Africa Level-Up Full time R900 000 - R1 200 000 per yearJob Description: The purpose of the Sales Team Leader is to manage and oversee the Sales Team, which is responsible for generating sales opportunities while maintaining professionalism, responsiveness, and courteous conduct with all stakeholders.Success in this role involves:Sharing knowledge and experience to develop the team's expertise.Identifying ...
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Retentions Team Leader
3 days ago
South Africa Talksure Full time R250 000 - R500 000 per yearTalksure is looking for a Customer Services Retentions Team leader.The aim of this position is to manage and support a high performing Retentions team, ensuring service levels and customer experience is of a high standard. Manage and maintain retention rates and processes to improve same.Job DescriptionManage and support customer service retentions team to...
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Eap Team Leader
1 week ago
Centurion, South Africa Momentum Metropolitan Holdings Full time-Introduction Momentum Health Solutions (MHS), an entity of the Momentum Metropolitan Holdings delivers sustainable, integrated health and wellness solutions that meet the needs of clients in the different segments and maximizes lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve...
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Team Leader
3 days ago
Heron Crescent , Cape Town, WC, South Africa WNS Global Services Full time R90 000 - R120 000 per yearCompany Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
