Technical Communications Manager

**Why Entersekt**

Founded over 11 years ago, with more recent investments from Accel-KKR, Entersekt is a leader in mobile authentication, mobile app security, and payments enablement technology, offering highly scalable products with a track record of success across multiple continents.

Entersekt enables secure digital transactions for leading financial institutions globally. We exist to create a world where everyone can transact digitally without fear or compromise. Protecting the digital transactions of over 67 million active users on our platform, with over 60 registered patents that recognizes innovation in digital security, payments, and user experience. Entersekt offers their customers' frictionless authentication and digital payments experiences. Entersekt has invested in, and created, a diverse product portfolio that positions the company well to execute on its expansion in North America and European markets.

As a technical communications manager at Entersekt, you will be responsible for setting and executing the technical documentation and product training strategy for the organization. You will be responsible for the full documentation and product training lifecycle of all products in our product portfolio. You will create engaging and effective product documentation for internal and external consumption.

**The Role**

Leading the technical communications team, you will work closely with various development teams to ensure that our software ships with clear and accurate technical documentation and training materials. You will work with diverse departments including Customer Success, Delivery, and Marketing to ensure that technical documentation and training meets client needs. You will take ownership of our documentation and training portals and ensure that they are updated with each release of our software, and that they continue to evolve as the industry does. You are able to clearly articulate the value that our documentation and training brings to external stakeholders and clients.

**Responsibilities**
- Guide internal stakeholders on documentation and training solutioning.
- Improve the information architecture of technical documentation and training materials.
- Lead and mentor team members to galvanize technical and personal improvement and development.
- Maintain and continuously improve our documentation and training portals, including layout, design, user experience, and build processes.
- Lead the improvement of team processes and style guides.
- Identify and address content gaps and assess incoming suggestions and corrections.
- Improve Entersekt's information model and ensure that documentation and training created fits into the model.
- Analyze developments in our software in order to determine the need for new or updated documentation and training material.
- Review technical material written by other stakeholders and suggest improvements.
- Create diagrams and videos to support the technical content.

**Skills and Experience**
- 4+ years of experience managing a team.
- 8+ years of experience independently driving technical documentation projects and authoring tools.
- Experience organizing content in a logical flow and implementing training best practices.
- Experience partnering with engineering leadership to establish priorities and strategy and communicate regular updates on documentation initiatives.
- 5+ years of experience releasing major product documentation and training deliverables.
- A technical or business degree or equivalent experience in a documentation and training discipline.
- Experience using Markdown, static site generators, documentation-as-code, Adobe Captivate, and Moodle.
- An understanding of Agile practices and information management.
- Experience using task-tracking software, such as Jira, and wikis, such as Confluence.
- Experience producing SDK and API documentation and training materials.

**Personality Attributes**
- High EQ: resilience, self-awareness, diplomacy.
- Strong leadership, mentorship, and coaching skills.
- Highly analytical with supreme attention to detail.
- Able to create and clarify strategy in ambiguous areas with no guidance.
- Highly organized and able to handle multiple projects simultaneously.
- Enthusiastic self-starter able to execute projects from planning to publication.
- Excellent interpersonal skills, with the ability to build relationships with a diverse array of people.

We place a lot of value on how we treat prospective employees and appreciate the time and effort that goes into job hunting. That is why we aim to keep the hiring process as quick and seamless as possible while ensuring the best possible fit for both you and the company.

Working at Entersekt is truly a dream. You get exposed to cutting-edge technology, colleagues who are leaders in their fields, and an awesome working environment that includes flexible hours, remote work, and plenty of growth opportunities.