Technical Lead: Communications Platforms

Technical Lead: Communications Platforms Join to apply for the Technical Lead: Communications Platforms role at DigiOutsource Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who We Are We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. Who We’re Looking For We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. Why we need you We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision. As a Technical Lead: Communications Platforms, you’ll be supporting the delivery of both strategic and technical solutions for our communications platforms across the player lifecycle, covering data-driven customer communication across push, email, SMS and other channels. Essential Skills You’ll Bring To The Table Extensive experience with Salesforce Marketing Cloud (Email Studio, Automation Studio, Mobile Studio). Strong understanding of other CRM platforms and communications ecosystems. Skilled in customer data management, segmentation, and targeting strategies. Proficient in SQL, AMPscript, JavaScript, and REST/SOAP APIs for configuration and integration. Proven ability to lead cross-functional projects and manage stakeholder relationships. Strategic thinker with the ability to translate business needs into technical solutions. Consistent delivery of high-quality work in fast-paced, dynamic environments. Effective communicator with experience training and upskilling users. Excellent attention to detail and ability to manage multiple projects concurrently. Strong interpersonal skills with the ability to explain complex concepts clearly. Collaborative team player focused on achieving shared goals. Results-driven with a continuous improvement mindset. Strong analytical and problem-solving skills, with the ability to turn data into actionable insights. Desirable Skills You’ve Got Up Your Sleeve Experience with ESP migration and API/data feed integrations. Salesforce certifications (Marketing Cloud Consultant, Administrator, Developer). Familiarity with other CRM platforms (e.g., Bloomreach, Smartico, HubSpot, Dynamics 365). Knowledge of the iGaming industry and customer retention strategies. Understanding of gambling regulations and compliance requirements. Experience in segmentation, targeting, and journey mapping. Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. These Competencies Are Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What You’ll Get Back We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. Free Daily Meal Free Massages On-site Free On-Site Gym Group Life Cover Funeral Fund Benefit Financial Services Assistance Employee Assistance Programme Curro School Fees Benefit Income Continuation Benefit Leadership Training Referral Bonus Medical Aid Subsidy Free Sleep Coaching On-site Barista Retirement Annuity Subsidy Team builds At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 19 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group. #J-18808-Ljbffr