Duty Manager

3 days ago

Victoria Rd Camps Bay Cape Town South Africa Camps Bay, Cape Town Full time R250 000 - R400 000 per year
F&B
Duty Manager
 Job Purpose: The
F&B Duty Manager is responsible for overseeing the day-to-day operations of
the food and beverage outlets during assigned shifts. This role ensures
exceptional guest service, supports staff on the floor, and ensures compliance
with company standards, health regulations, and service protocols. The Duty
Manager acts as the point of contact in the absence of restaurant HOD, ensuring
smooth operations and swift issue resolution. F&B duty manager is
responsible for F&B administrative duties tasked by F&B manager. This
includes managing PM accounts, clearing cash discrepancies. Managing comms
planner deadlines. Assist with planning and managing COE events. Manage OE par
levels vs stock ordering in tandem with outlet managers. Hold quarterly counts
and report OE variances in tandem with outlet managers. Micros updates and menu
updates.

Key Performance Objectives:

·     
To be a Red Carnation Hotel
Ambassador by:

-    actively living our company mission and values and striving
to deliver on our promise of "No Request too Large; No Detail too Small" at all
times

-    owning and practicing our "Top 12" Service Standards every
day in every interpersonal encounter whether with guests, colleagues or
suppliers

-    ensuring that you are familiar with, and adhere to, the
Hotel's code of conduct as set out in the Employee handbook

-    creatively seeking opportunities to surprise and delight
our guests by actively listening to them and building positive relationships
and emotional connections

-    working together with your manager and team to be as
effective and productive as possible by accepting constructive feedback and
embracing all training and development opportunities made available to you

-    being aware of the emergency evacuation, security and fire
procedures of the Hotel and to be constantly vigilant of the health, safety and
security aspects; and reporting any risks to the Health and Safety Chairperson
and/or Security Manager

-    to actively seize opportunities to minimise our carbon
footprint by reducing wastage as much as possible without compromising on guest
service standards

-    to be happy in your work environment, to make constructive
observations to improve working conditions and maintain a culture of teamwork
and guest orientated service

Operational Oversight

Manage
F&B outlets (restaurant, bar, in-room dining, etc.) during operational
hours.Ensure
service delivery is consistent and meets brand standards.Coordinate
shift briefings and delegate tasks to supervisors and line staff.Monitor
cleanliness, setup, and readiness of all outlets.

Guest Service Management

Be
visible on the floor to engage with guests and handle any complaints or
service issues promptly and professionally.Ensure
all guest concerns are logged, followed up, and resolved effectively.Promote
a guest-focused culture within the team.

Staff Supervision & Support

Supervise
service staff and provide real-time coaching and support.Monitor
staff attendance, grooming, and conduct.Assist
with training and onboarding of new team members.

Financial & Administrative Duties

Perform
daily cash reconciliation, close-out reports, and shift handover logs as
required. Ensure
proper billing, discounts, voids, and tips handling through the POS
system.Resolve
all cash discrepancies as required Manage
all F&B PM accounts (weekly Thursday meeting)

·       
Manage comms planner deadlines

·       
Ensure that all outlets managers submit monthly
focus sheets and SST

·       
Assist with planning and managing COE events

·       
Follow up with reservations department on COE
booking numbers and create incentives to increase booking numbers.

·       
Manage OE par levels vs stock ordering in tandem
with outlet managers.

·       
Hold monthly counts and report OE variances in
tandem with outlet managers.

·       
Assist in managing stock levels and reporting
low stock to management.

·       
Ensure that all interdepartmental transfers are
complete and reported accordingly.

·       
Assist with month-end stock count variances

·       
Micros updates as required

·       
Manage menu updates and share with relevant
departments

·       
Manage F&B related website posts. Update COE
events, menu updates, specials updates etc

·       
Manage all dineplan complaints or request and
communicate accordingly.

Health, Safety & Compliance

Ensure
hygiene and food safety standards are met across all outlets.Conduct
regular floor checks, including back-of-house areas.Enforce
all licensing laws and company policies regarding alcohol service, safety,
and guest behavior.

Communication & Coordination

Maintain
effective communication between departments (kitchen, bar, front office,
housekeeping).Relay
feedback or operational issues to senior management promptly.Attend
management briefings and contribute insights on shift performance.

Crisis and Incident Management

Respond
to and document any guest incidents, accidents, or emergencies.Ensure
appropriate escalation and follow-up when necessary.

The advert has minimum
requirements listed. Management reserves the right to use additional / relevant
information as criteria for short-listing. The Twelve Apostles Hotel and Spa is committed to achieving an
inclusive and diverse workforce that reflects the demographics of South Africa.
In line with our Employment Equity objectives, preference will be given to
candidates from designated groups as defined by the South African Employment
Equity Act. We encourage applications from all individuals who meet the job
requirements and share our dedication to exceptional hospitality.


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