Reservationist

**Reservations Agent**:
The President Hotel is on a journey to be considered luxury.
Our purpose is simple yet powerful**:to create and inspire memorable experiences.**
Our vision**:to become Cape Towns most loved hotel.**

Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, The President Hotel is renowned as the Mother Citys most loved destination hotel. With 349 stylish rooms, apartments, and suites, breathtaking views, a palm-lined infinity pool, world-class restaurants, and state-of-the-art conference and event venues, The President offers an iconic working environment where excellence meets opportunity.

If you live and breathe our values -**Teamwork, Respect, Innovation, Accountability, Passion, and Integrity**:

- we want you on our journey.

**Key Responsibilities**:
**Reservations & Guest Communication**
- Create and maintain accurate reservation records, ensuring confirmations, cancellations, and modifications are processed correctly.
- Issue confirmation letters, pro-forma invoices, and follow up on advance deposits to secure bookings.
- Collect and verify travel agent vouchers, ensuring information aligns with Opera PMS records.

**Operational & Administrative Support**
- Prepare daily arrival lists for Front Office and assist with pre-registration when required.
- Manage arrival preparations seven days in advance and coordinate handovers.
- Maintain guest history records and VIP profile lists, ensuring accurate company and client data.
- Uphold all procedures to maximise occupancy and achieve optimal average room rates.

**Financial & System Accuracy**
- Ensure timely posting of deposits and payments onto reservations.
- Monitor and follow up on outstanding pro-forma invoices to secure pre-arrival payments.

**Quality & Service Standards**
- Deliver professional, guest-focused service with a pleasant disposition and excellent telephone manner.
- Ensure all correspondence and communications are accurate, timely, and aligned with hotel procedures.
- Contribute to overall departmental goals by supporting colleagues and carrying out additional duties as requested by management.

**Requirements**:
**Education**: Matric (Hotel School Diploma advantageous)
Must be fluent in English (spoken and written) and able to communicate effectively with both colleagues and guests
**Experience**: Minimum 1 year of recent hotel reservations experience in a 4- or 5-star leisure environment
Working knowledge of Opera PMS (Version V5) essential
Proficiency in MS Word, Outlook, and Excel

**Required Characteristics**:
Detail-Oriented
Decisive & Flexible
Diligent & Professional
Honest & Mature
Target-Driven
Creative Problem Solver
Team Player with a Positive Attitude

**Key Competencies**:
Reservations Accuracy & Record Management
Guest Communication & Service Excellence
BAR & Yield Management Knowledge
Organisational & Time Management Skills
Financial Accuracy (Deposits, Invoicing, Payments)
Opera PMS & Microsoft Office Proficiency

**Important Application Notes**:
Must hold a valid South African ID
Ensure your CV is 100% updated and highlights Opera PMS experience
All applicants will attend a virtual introduction interview
Recruitment aligns with the companys Employment Equity Plan

**Join a team where precision meets passion. Play a vital role in shaping unforgettable guest experiences at one of Cape Towns most lovedhotels.