Assistant Front Office Manager

12 hours ago

Cape Town, South Africa Marriott International, Inc Full time

**Additional Information**
**Job Number**25101193
**Job Category**Rooms & Guest Services Operations
**Location**The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**JOB SUMMARY**

**Function**

Join our amazing team and deliver unforgettable and memorable experiences. We are recruiting for an enthusiastic individual with a positive attitude. Reporting to the Front Office Manager, the successful incumbent will be required to provide professional and excellent customer service and is expected to support and assist with the front office operational requirements and all related areas as required and to maintain the exceptional customer service standards expected in accordance with Marriott International and Westin Brand Policies and Procedures.

**Required Experience & Qualifications**
- Appropriate Tertiary Hospitality qualification
- Minimum of 3 years’ experience in a similar position within a 5-star environment
- Good leadership, communication and interpersonal skills.
- Professional Disposition
- Strong planning and organizing skills to meet deadlines
- Effective problem solving, decision making and conflict management skills
- Ability to work within a pressurized environment
- Ability to use Initiative and be proactive and self-driven
- Experience in IR management and disciplinary processes
- Ability to work without supervision and within a team
- Attention to detail pertaining to area of responsibility
- Maintain a neat, clean and well-groomed appearance as per company standards

**Key Areas of Responsibility**
- Ensure that the highest standards of service in the Front Office departments are maintained and developed at all times
- Effectively co-ordinate and organise the operations of the Front Office department
- Provide support and guidance to all Front Office departments to ensure efficiency throughout
- Achieve hygiene, health and safety standard requirements
- Interviewing, screening and hiring of new employees
- Appraising performance; recognition and discipline.
- Co-ordinate training programmes and skills enhancement initiatives for Front Office staff in guest service, safety, hygiene, etc.
- Address and resolve both guest and staff concerns.
- Maintain a safe work environment by ensuring high standards of repair, hygiene and safety.
- Guest interaction regarding special requests

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

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