Guest Relations/events Manager Extreme Adventure

6 days ago


Cape Town, South Africa Integration Resourcing Full time

Our Client offers an extreme adventure destination experience which is at the top end of luxury and exclusivity. The company is multi-award winning with a high global reach of both clientele and employees.

They are looking for a **Guest Relations Manager** who will be the initial and ongoing point of contact with their Clientele. The role is characterized by long, unsociable work hours during season, with a 24/7 approach to work. There is more flexibility outside of the season

The role involves:

- Onboarding of all guests across their camps, including day trips and expedition clients
- Maintenance of the online program to reflect guest status
- Updating guest pre-trip comms in collaboration
- Managing relationships with external partners hotels, transfers etc
- Responsible for all guest interactions in Cape Town
- Serves as the main contact for guests in Cape Town and responsible for communications with guests
- Liaison with hotels to confirm briefing venues
- Managing briefings which includes:
**The person**:

- 6-8 years experience in project management, event management and/or guest relations handling complex projects / events
- Proven track record and outstanding ability to be client facing (polished, confident, able to engage at all levels); able to hold their own with high net worth clientelle
- Excellent communication skills (oral and written)
- Strong project management skills able to multi-task and handle multiple (and conflicting) priorities
- Agile, unflustered and able to problem solve
- Thrives under pressure, shows the tenacity to keep on going no matter what
- Experience in tourism an advantage but not essential



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