Hotel Front Office Administrator

1 week ago

Bantry Bay, South Africa President Hotel Full time

**Because every memorable stay depends on seamless support behind the scenes.**

At The President Hotel, exceptional guest service begins long before a guest arrives at the Front Desk. Our Communications/Administrations (Front Office Administrations) team ensures that every detail is organised, every system runs smoothly and every department is supported with accurate information. If you are an organised, professional and detail driven front office administrator with strong communication and administrative skills, we want to meet you. The President Hotel is on an exciting journey toward luxury.

We are looking for a confident,**efficient and service Communications Agent/Reservations with strong hotel experience, excellent organisational ability and working knowledge of MS Office and Opera.**You will support the Front Office, Communications and Reservations teams, ensuring administrative accuracy, smooth daily operations and a guest journey that feels effortless.

**What We Are Looking For**

Matric Grade 12
Minimum 2 to 3 years experience in a hotel front office or administrative role essential
Strong working experience with Opera PMS will secure and MS Office essential
Excellent verbal and written communication skills
Strong administrative ability including filing, reporting, record keeping and data capturing
Confident with guest communication, handling queries and following up on requests
Exceptional attention to detail and accuracy in all paperwork and systems
Ability to work calmly under pressure and manage multiple priorities
Computer literacy including Microsoft Office essential
Professional grooming and a warm, polished service approach
Willingness to work shifts, weekends and public holidays

**What You Will Do**

Support the Front Office team with day to day administrative tasks
Prepare arrival reports, VIP notes, traces and special request documentation
Maintain and update guest profiles, preferences and booking information on Opera PMS
Assist with check in preparation including key packs, documentation and room assignment validation
Track and follow up on guest queries, complaints, requests and communication logs
Support Reservations with overflow enquiries, amendments and confirmations when required
Assist with cash ups, invoice checks and financial documentation
Ensure filing systems, Front Office logs and administrative documents are accurate and up to date
Prepare daily handover reports for the next shift and ensure all information is clearly communicated
Liaise professionally with Housekeeping, Finance, F and B and Maintenance
Maintain confidentiality and handle sensitive guest information with discretion

**On Offer**

Competitive market related salary
Company contribution toward medical aid and pension fund
Staff meals on duty
Uniform provided
Training and development opportunities within a growing hotel
Discounts on dining, accommodation and selected hotel facilities
A supportive and passionate team culture
A chance to grow within one of Cape Towns most loved hotels

**Why The President**

Front Office is the heartbeat of the hotel, and as a Front Office Administrator, you play a vital part in ensuring that every guest experience is smooth, accurate and memorable.

Located in Bantry Bay along the Atlantic Seaboard, The President offers 349 stylish rooms and apartments, world class dining, a palm lined infinity pool and a warm, inspiring workplace. It is not just a place to work, it is a place to be proud of.

**Applications**

Recruitment is aligned with the companys Employment Equity Plan.

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