Hotel Operations Officer

2 weeks ago

Camps Bay, South Africa Tych Business Solutions Full time

As an Operations Officer, you will ensure an optimal working environment across all our properties and ensure that the necessary support is given to operations in terms of Facilities & Residential matters.

**Minimum Requirements**:
Grade 12

Own reliable transport

Qualification in Hospitality and Tourism Industry not essential, but preferred.

Minimum of 1-year experience in the same or similar position

Level 2 minimum Microsoft Office (Word, Excel, PowerPoint and Outlook in particular)

Basic OPERA System Knowledge

**Responsibilities**:
**Administration**
- Oversee daily administrative and clerical activity in office
- Maintains records of maintenance and other facilities functions

**Coordination**
- Receives requests for building or equipment maintenance
- Assign technicians or specialists to repair equipment as necessary
- Acts as liaison between different company departments to ensure that problems are appropriately resolved
- Coordinates and manages schedules and calendar for facilities department.
- Ensure appropriate follow up with departments and staff
- Provide direction/information to vendors, facilities staff and service providers as required to ensure excellentcoordination/execution of work within client environment with mínimal disruption

**Operations**
- Minimum of 2 duty manager shifts per month to ensure full understanding of operations.
- Assist in maintenance, front office and housekeeping departments as per operational requirements.
- Obtain quotes and meet with suppliers.
- Ensure only approved suppliers used.
- Update of supplier list.
- Continues research and development and visits to trade related shows and shops.
- Back up for Residential specialist/ Group Operation Manager
- Assist in compiling Interior & Condition Survey, including execution
- Filling the gap between residential and facilities.
- Capture and submit project management.
- Assist with insurance matters.
- Placing of orders.
- Assess communicate and provide feedback on products and specifications.
- Update body corporate permanent files
- Assist with winter planning & projects
- Recognize operational residential challenges and assist with research and solutions
- Updating of master inventory costs
- Assist in creating residential modules
- Assist in updating residential manual

**Training and Development**
- Ensure residential/ property induction manual is up to date and introduced to all new staff
- Residential modules are developed and part of the staff training

**Financial**
- Assist Residential Specialist/ Group Operations Manager with functional administrative duties.
- Ensure weekly reporting of residential targets and actual numbers reported.
- Submit project management to financial controller/manager on a weekly basis.
- Submit purchase orders and invoices to creditors twice a week.
- Ensure Residential targets are met.
- Assist in placing orders and filing.

**Management Support**
- Assist Facility Management & Residential Team with tactical planning for the team’s goals and objectives.
- Provide facility specific assistance to the project / maintenance management team as needed or requested.
- Manage and maintain small facility management tasks as assigned.
- Devise new ways to improve efficiency of office work and facilities services.

**Salary**: From R20,000.00 per month

Ability to commute/relocate:

- Camps Bay, Western Cape: Reliably commute or planning to relocate before starting work (required)

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