Hotel Duty Manager

2 weeks ago

Cape Town, South Africa ITC Hospitality Group Full time

**Key Responsibilities**:

- Trains, cross trains, and retrains all front office personnel
- Ensures Front Desk Ambassadors follow all SOP's
- Participates in the selection of front office personnel
- Schedules the front office staff shifts
- Supervises workload during shifts
- Evaluates the job performance of each front office employee
- Maintains working relationships and communicates with all departments
- Damages to be communicated to guests and monitored for payment
- Maintains master key control
- Verifies that accurate room status information is maintained and properly communicated
- Resolves guest problems quickly, efficiently, and courteously
- Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel
- Receives information from the previous shift manger and passes on pertinent details to the oncoming manager
- Checks cashiers in and out and verifies banks and deposits at the end of each shift
- Enforces all cash-handling, check-cashing, and credit policies
- Conducts regularly scheduled meetings of front office personnel
- Always wears the proper uniform and maintain a neat appearance. Requires all front office employees to always wear proper uniforms

**Requirements**:

- Friendly and service orientated
- Reliable, responsible and dependable to fulfil obligations
- Excellent communication skills
- Attention to detail
- Willingness to lead, take charge and offer direction
- Ability to multitask
- Show initiative by taking control of task
- Ability to work occasional after hours, weekends and holidays when required

**Preferred Qualifications and Experience**:

- Grade 12 or equivalent
- Accommodation Certificate/ Hotel School diploma is advantageous
- At least 3 years’ previous experience in the same or similar position in a 4/5-star hotel/Self Catering guest House or self-catered apartments
- Familiar with all duties and procedures in Front Office Department
- 1 years’ Channel manager experience essential
- Valid Driver's license

Pay: R12 000,00 - R15 000,00 per month

Work Location: In person

Application Deadline: 2025/09/10

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