Late Shift Duty Manager

3 days ago

Cape Town, South Africa Pepperclub Hotel Full time

**JOB ROLE**:
You will be responsible for ensuring the well-being of all the guests during their time at the hotel, maintaining a high level of host presence throughout and ensuring the overall smooth running of the hotel at all times when on duty.

**JOB SPECIFICATIONS**:

- Relevant Hospitality qualification or equivalent
- Minimum 3 years’ experience working in hotel and/ or similar position.
- Minimuachm 2 years management experience within a similar role.
- Systems Required - OPERA, POS, nternet, MS Word/Office, Microsoft excel and Outlook.
- Eye for detail.
- Ability to use Initiative and be proactive and self-motivated
- Ensure that the standards of service excellence and guest satisfaction are met and maintained
- Attention to detail pertaining to area of responsibility
- Maintain a neat, clean and well-groomed appearance as per company standards
- Ability to work without supervision and within a team
- Commitment to delivering a high level of customer service.
- Be a good team player.
- Excellent communication skills.

**JOB DESCRIPTION**:

- The welcome and bid farewell to all visitors to the hotel in a warm and professional manner.
- Ensuring all guests receive prompt service and guidance accordingly.
- To assist with all departments in times of pressure.
- To host and facilitate the Handover Meeting ensuring all relevant parties are prepared for the shift ahead.
- To ensure that accommodation for arriving VIP’s and those staying is prepared to the agreed standard.
- To room all VIP and important guests personally assuring a very positive first impression.
- To liaise with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements.
- To perform duty management as detailed on the management roster.
- To ensure that the standards of service in all areas meet the required levels.
- To deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to the General Manager and HOD’s in a constructive and clear manner.
- To assume responsibility for the running of the hotel in the absence of senior management.
- To coordinate guests and staff during an emergency and have good knowledge of fire procedures.
- To be aware of and promote all services offered in the hotel.
- To ensure guests wishes are met if not exceeded.
- To ensure that all staff address guests by their correct name and title.
- To liaise well with all departments, ensuring that communication of the day’s activities is clear and understood.
- To obtain feedback from guests and to use this to improve service and to pass on to the Front Office Manager.
- To complete daily inspection of all hotel facilities ensuring a checklist is completed.
- To ensure that all areas are maintained to a high standard of cleanliness.
- To ensure that all appliances, fixtures and fittings are safe and work in accordance with the Health and Safety regulations, reporting any faults to the Maintenance Manager.

  • Sous Chef Only Late Shifts

    6 days ago

    Cape Town, Western Cape, South Africa PTY Full time R150 000 - R250 000 per year

    Career Growth, Hospitality Recruitment are looking for a creative and motivated Sous Chef to join this Hotel's talented kitchen brigade. In this position, you will act as the second in command in our kitchen, following and enforcing our executive chefs requirements and guidelines. Our ideal candidate is a creative professional who is willing to participate...

  • Legal Analyst

    4 weeks ago

    Cape Town, South Africa Sonata One Full time

    Legal Analyst (Late Shift) Sonata One is a rapidly scaling, regulated fund services and technology (fintech) business. We are The Private Funds Clearinghouse, connecting more than 53, investors with 6, funds and fund managers worldwide. Our vision is to change the paradigm of private markets investing through harmonising the end-to-end investment process...

  • Junior Duty Manager

    2 days ago

    Cape Town, Western Cape, South Africa Charles Hope Apartments Full time R192 000 - R288 000 per year

    Job Title: Junior Duty Manager (Restaurant & Hotel)Location: Loop Street - Cape Town, SAReports to: Duty Manager / General ManagerHours: 45 hours per week (full shift work, including evenings)ABOUT USCharles Hope operates premium serviced apartments with an on-site restaurant, offering guests a high-quality stay and dining experience. We focus on excellent...

  • Reservations Agent

    2 weeks ago

    Cape Town, South Africa Newmark Hotels Full time

    **Shift Times: 15:00-23:00** **JOB SUMMARY** Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotel's products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end. **DUTIES &...

  • Duty Manager

    2 weeks ago

    Cape Town, South Africa Newmark Hotels Full time

    **Job Advert Summary**: The Duty Manager acts as the key representative of the management team during their shift, ensuring the highest levels of guest satisfaction while maintaining smooth hotel operations. This position combines guest relations responsibilities with operational oversight, requiring strong leadership, problem-solving skills, and a genuine...

  • F&b Duty Manager

    2 weeks ago

    Cape Town, South Africa The Roberts Connexion Full time

    **Responsibilities**: - Assisting with managing staff members - Disciplinary procedures - Uphold Team Spirit - Uphold and implement policies, procedures, regulations and standards - Guest satisfaction - Ensuring guests are satisfied at all times and in all aspects **Minimum Requirements**: - Grade 12 - Hospitality Management qualification preferable - 3...

  • Duty Manager

    3 weeks ago

    Cape Town, South Africa Phoenix Recruitment Full time

    Duties: Guest Experience: Personally welcome VIP guests, repeat guests and special occasion stays, ensuring tailored attention.Oversee the entire check-in and check-out process, ensuring efficiency and a warm, professional standard.Manage guest complaints and feedback, resolving issues promptly while protecting the hotels reputation.Actively engage with...

  • Duty Manager

    3 days ago

    Cape Town, South Africa MORE Collection Full time

    **Position Overview**: The Duty Manager ensures the smooth running of daily hotel operations, acting as the senior point of contact for both guests and staff during assigned shifts. This role requires strong leadership, exceptional guest service skills, and the ability to resolve challenges quickly while upholding the hotel’s standards and...

  • Duty Manager

    3 days ago

    Cape Town, South Africa Newmark Hotels Full time

    **Job Advert Summary**: To ensure the smooth running of Front Office operations by proactively managing guest needs, handling service challenges, and maintaining high standards in line with company policies and five-star service expectations. Act as the Manager on Duty during after-hours and ensure operational continuity across all departments. **Minimum...

  • Duty Manager Accommodation FOH

    2 weeks ago

    Franschhoek, Western Cape, South Africa Boschendal Farm Full time R120 000 - R240 000 per year

    Work Amidst Nature in the Heart of the WinelandsImagine starting your day with the sunrise over lush vineyards and the tranquillity of farm life. At Boschendal, the surroundings are not just a backdrop; they're integral to our work and our inspiration. Nestled in the heart of South Africa's golden triangle of wine country, our farm offers a unique escape...