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Front of House Manager

3 weeks ago

Cape Town, South Africa Nikkei Full time

**Position: Front of House Manager**

**Location**: Bree Street

**Reports to**: Owners or General Manager

**Job Summary**:
**Responsibilities**:
As a Front of House Manager, your responsibilities will include:
**1. Team Leadership**:

- Lead, mentor, and manage the front of house staff, including servers, host/hostesses, and bartenders.
- Set clear performance expectations, train new team members, and conduct regular performance evaluations.
- Foster a positive work environment that encourages teamwork and exceptional service.

**2. Customer Service**:

- Ensure a welcoming and exceptional customer experience for all guests.
- Address customer inquiries, concerns, and feedback in a professional and timely manner.
- Train and enforce high-quality service standards among front of house staff.

**3. Operations Management**:

- Oversee daily operations, including seating arrangements, reservations, and waitlist management.
- Monitor the flow of guests to optimize table turnover and minimize wait times.
- Collaborate with the kitchen and back of house team to ensure efficient service.

**4. Quality Control**:

- Ensure that food and beverage quality meets or exceeds established standards.
- Address any issues related to food quality, service speed, and customer satisfaction.
- Conduct regular inspections to maintain the cleanliness and organization of the front of house.

**5. Inventory and Supplies**:

- Monitor and manage inventory of front of house supplies, such as tableware, linens, and condiments.

**6. Event and Reservation Management**:

- Handle reservations, private event bookings, and special occasions, ensuring seamless execution.
- Maintain a calendar of upcoming events and manage staff scheduling accordingly.

**7. Compliance and Safety**:

- Ensure compliance with all relevant health and safety regulations and company policies.
- Address any safety or compliance concerns promptly and proactively.

**Qualifications**:

- Proven experience in a managerial or supervisory role in the restaurant, hospitality, or customer service industry.
- Exceptional customer service and interpersonal skills.
- Strong leadership and team management abilities.
- Excellent communication and problem-solving skills.
- Proficiency in restaurant management software and POS systems.
- Solid understanding of health and safety regulations.
- Organizational skills and the ability to multitask effectively.
- Flexibility to work evenings, weekends, and holidays as required.
- Handle fast paced environment

**How to Apply**:
To apply, please submit your resume and a recent photo.

**Job Types**: Full-time, Permanent

**Salary**: R18,000.00 - R20,000.00 per month