Sales Call Center Agent

3 hours ago

Cape Town, South Africa WNS Global Services Full time

**Company Description**
We are seeking a motivated and customer-focused Call Center Agent to join our team. In this role, you will handle inbound and/or outbound calls to promote and sell additional products or services to existing or potential customers. You will be responsible for identifying opportunities to cross-sell and up-sell, while ensuring excellent customer service is maintained at all times.
**Job Description** Key Responsibilities**
- Handle incoming and outgoing calls to/from customers in a professional and courteous manner.
- Identify customer needs through active listening and provide tailored product/service recommendations.
- Effectively cross-sell and up-sell products or services that complement the customer’s current selections or needs.
- Handle inbound and outbound retention calls to customers identified as at risk of cancellation or churn.
- Onboarding of new customers
- Meet or exceed sales targets and conversion rates set by the company.
- Maintain updated knowledge of all company products, services, pricing, and promotions.
- Document customer interactions, sales outcomes, and follow-up requirements accurately in the CRM system.
- Handle customer objections and concerns with confidence and professionalism.
- Collaborate with team members and supervisors to improve performance and customer satisfaction.

**Qualifications**
- Minimum requirement Grade 12

**Additional Information**
- Minimum of 12 months international customer service experience in a contact center
- Minimum 6 months experience in international sales in a contact center
- Previous experience in telecommunications and/or utilities advantageous

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