Site Supervisor

This is a new role in a growing organisation, so if you are excited by the prospect of taking an existing, successful organisation to the next level, then this may be the right opportunity for you

**Job Function**

The main function of this role is to build and maintain a relationship with all on site employees and Clients in the day to day running of the operations and to ensure that issues arising daily are managed and only escalated to the Operations Manager that are impossible to resolve without him.

**Knowledge, Skills and Attributes**
- Excellent written and verbal communication skills
- Exceptional attention to detail with and accurate and thorough approach to work
- The ability to multi-task within a pressurized environment and to complete tasks timeously
- Great work ethics and passionate about Client Services.
- Ability to work in a fast-paced environment
- Positive and energetic self-starter
- Attention to detail
- Eager to learn, Inquisitive mindset
- Ability to work in a team
- Be a focused individual
- Able to create an emotion connection with our employees
- Relationship Representive
- Strong planning, leadership, organisational skills
- HR/IR & Payroll background (Advantage)
- Exposure to DC fulfilment in terms of staffing
- Strong understanding of Distribution Centre Operations
- LEAN/Continuos Improvement expertise & comprehension of Staff Training Plans

**Requirements**:

- Passed Grade 12 /NQF4
- Tertiary qualification would be advantageous
- Minimum 5 years’ experience in a Logistics or Supply Chain environment
- Previous experience as a Regional Operations Manager Or Site/Shift Manager
- Clear Criminal Record
- Computer Literate with Strong Excel and good data Capturing Capabilities
- Ability to compose site specific presentations for senior management.
- Reports & Statistics
- Highly proficient in English
- Ability to work shifts
- Valid Driver’s License & Should have own transport

**Duties and Responsibilities**
- Develop and implement plans to successfully deliver exceptional results on campaigns
- Handle client interface, deliver on SLA requirements
- Focus on providing differentiation in a highly competitive industry by exceeding client expectations
- Continuously promote a performance-driven culture and always work towards reaching for amazing results
- Ensure that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems
- Achieve financial and non-financial targets.
- Improve the key success metrics associated with goals including: Client Satisfaction Score, Service Level Goals, Quality Goals
- Lead, develop, motivate, operational teams
- motivate and manage supervisory team
- Ensure optimal service delivery through scheduling and continuous process improvement.
- Ensure all client questions and complaints are resolved in a timely manner
- Brainstorm with the team around issues or challenges that may hinder optimum performance and give recommendations to improve performance
- Handle employee related issues.
- Monitoring attendance, punctuality and leave
- Analyze data to determine operational trends and provide solutions to increase, service and quality levels in order to achieve and exceed targets and KPAs
- Set up and manage performance measures.
- Deliver daily, weekly and monthly reports.
- Manage operating budgets.
- Develop rewards and recognition incentives/programs.
- Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed SLA and quality targets
- Continually review internal systems,procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes
- Understand customers' needs and identify solutions that meet the requirements of the customer

Ability to commute/relocate:

- Montague Gardens, Western Cape: Reliably commute or planning to relocate before starting work (required)