Ecosystem Coordinator

Would you enjoy working closely with different actors in the Tiko ecosystem to help solve any issues or answer any questions that they may have? Continue reading to find out more about our Ecosystem Coordinator role in South Africa

**The Company**

Tiko (previously known as Triggerise) believes in a world where all youth have the power to choose where, when, and how they meet their sexual reproductive health needs. Our digital platform delivers scalable and verifiable sexual reproductive health services for young people in 5 main markets in Sub Saharan Africa - Kenya, Ethiopia, Uganda, South Africa, Burkina Faso, and Zambia. We work together with local communities and use nudges like reminders, discounts, and reward points to encourage our users to access and use sexual and reproductive health services. We also support our users in becoming micro-entrepreneurs and adding value to their economies.

Tiko has offices in South Africa, Kenya, Ethiopia, the Netherlands and Portugal. Globally, our team consists of 160 enthusiastic, international colleagues. Whether you are working from our biggest office in Nairobi, the fast-growing office in South Africa, or from home, our people are young and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly. You can learn more about what being part of Tiko is like here.

**We are looking for 2 Ecosystem Coordinators, one to be focused on the operations in Ekurhuleni and the other one focused in Limpopo.**

**The Job**

The Ecosystem Coordinator will work closely with all actors across Tiko Ecosystems to tackle any first line non-technical questions that they may have. You and your team will also visit ecosystems across the country to do regular in-person check ups with actors.

**You'll also be responsible for**:

- Responding to questions asked by actors across ecosystems via phone, internet and other sources. You'll solve any issues within your capabilities and escalate any other issues to the right internal team.
- Ensuring that branding has been done correctly at each actor, and providing support where you identify compliance issues.
- Coordinating activities with other field teams to ensure that work runs smoothly and effectively.
- Identifying, preventing and responding to, and mitigating any kind of fraud in any ecosystem that you work in. This will involve flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures.
- Mapping and setting up new Tiko ecosystems and finding and contracting all new actors

**About you**

**Requirements**:

- Based in Tshwane District, South Africa
- A degree or relevant working experience in a similar field.
- Experience in Mental Health, HIV, Sexual Reproductive Health (SRH) programming, whether in clinical or program settings.
- 2-3 years of working experience in a similar area.
- Salesforce experience is a plus
- You are approachable and work well in a team.

**The Rewards**

At Tiko we believe in being open, also when it comes to salaries. The monthly salary bracket for this position is R36,774 - R55,161, plus benefits. We will offer you a salary in this bracket depending on your level of experience and how it relates to your future colleagues.

**In addition to your annual salary, we offer you**:

- A personal development budget.
- Unlimited holidays, if you can make it work with your team you’re good to go.
- Growth opportunities.
- A product to help shape as we grow, to leave your mark on how we do things.
- A vision that we trust that you will do your job without us having to invent unnecessary rules and regulations.

**The Details**

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**Tiko prioritizes integrity in our workplace and respects your privacy.