Scheme Compliance Coordinator

Description
PayInc is a purpose-driven payments provider building on over 50 years of trusted history in South Africa's payments ecosystem. Our mission is to connect people, businesses, and economies through secure, efficient and inclusive digital payments infrastructure and be a catalyst for financial inclusion and economic growth. From EFTs and cards to PayShap, PayInc provides the backbone that enables money to move safely across the economy. At our core, we exist to make great connections, empowering participation, enabling growth, and ensuring no one is left behind.

PURPOSE
As a Scheme Compliance Coordinator, you are required to provide essential administrative, secretarial, and coordinating support to the Scheme Compliance Function. This role ensures the smooth operation of compliance activities for Participants of any PayInc Scheme, accurate record-keeping, and effective communication with internal and external stakeholders.

You will engage with the following stakeholders:
Internal Stakeholders:

• Finance
• Legal
• Compliance
• Audit
• Service Centre
• Service Desk
• Product Lifecycle Management
• Customer Lifecycle Management
• Senior Management Team
• Scheme Committees

External Stakeholders:

• Payments Association of South Africa
• South African Reserve Bank
• SAMOS
• All Scheme Participants

Your key responsibilities include:
Compliance Activities:

• Assist in evaluating participants for compliance with scheme compliance criteria.
• Assist in conducting scheme compliance evaluations and producing scheme compliance reports for the Scheme Compliance Specialist.
• Manage query, investigation, and resolution processes with professionalism and respect.
• Compile required compliance reports and circulate them as needed.
• Maintain activity lists, follow up, and provide required feedback.
• Liaise with and communicate with stakeholders, maintaining good relationships.
• Monitor the compliance monitoring tool and track case management activities.Assist in any request or ad-hoc task that may be requested from scheme compliance.

Administrative Support:

• Contribute to the successful operation of the compliance scheme function through administrative skills and support services.
• Coordinate the scheduling of relevant meetings, including scheme compliance management and forum meetings, as well as logistics and venue arrangements.
• Ensure accurate, professional, and timely circulation of meeting packs and documentation.
• Compile minutes, approve them, record and distribute reports, prepare agendas, produce physical and electronic reports, provide feedback, and distribute reports on meetings and related processes.
• Ensure decisions made at meetings are enacted and manage any follow-up activities.
• Liaise with members regarding coordinating meetings/appointments and refer matters to other employees/stakeholders as appropriate.
• Create, develop, and maintain accurate and adequate records of relevant scheme committee and forum activities per the scheme's mandate and any governance arrangement.

Team Contribution:

• Assist team members in ensuring understanding of required deliverables and staying abreast of technical skills.
• Contribute to the development of a positive team culture.

Qualifications / Knowledge

• At least a diploma or bachelor's degree in internal auditing, risk, law, or business-related field.
• Computer literate

Experience

• 2-3 years of experience in internal audit/compliance, administrative or secretarial roles.
• Excellent organisational skills
• Experience in administration and support of audit, compliance, law and statutory documents
• Minute-taking and report writing experience
• Excellent communication and well-developed interpersonal skills.
• Respectful and understanding of confidentiality processes and policy
• Working knowledge of banking, finance or payment environments will be an added advantage.
• Strong ability to work in a collaborative team environment.
• Strong attention to detail and analytical skills.