Manager, Senior, Client Retention, Air

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Location: ZAF - Cape Town, Falcon Cres (Headquarter)
Job Posting Title: Manager, Senior, Client Retention, Air & Sea - 97164
Time Type: Full Time

**Main Purpose of the Role**:

- To manage and head up the Client Retention Team which includes the Account managers, Estimates and the On-site team. To drive KPIs, business processes and support the commercial team on our Protect, Grow and Innovate strategy.

**Job Related Requirements**:

- Gr12
- Relevant Tertiary Qualification will be an advantage
- Minimum of 8 years’ experience in Freight Forwarding
- Must have at least 5 years of senior management & people experience
- 2 years Client facing experience
- Must have financial experience e.g. Rates and Debtors
- Experience in estimates an advantage
- Valid driver’s license with own reliable vehicle

**Electives**:

- Understanding of accounts and international freight forwarding across all modes of transport
- Sales & Commercial training Courses
- Risk experience
- Presentation Experience
- Conflict resolution
- Must be fluent in English and Afrikaans, both written and verbal
- Must have a high standard of business writing skills
- Forward Thinking
- Solution Orientated
- Strong Interpersonal skills and the ability to communicate at all levels
- Self-motivated and willing to use initiative
- Affinity for working with people
- Taking responsibility and accountability
- Assertive

**Duties and Responsibilities**:

- Manage and support the Key Account Management team, Estimates and On-Site team
- Drive key delievrables and KPIs within these teams
- Support business requirements
- Drive and deliver on growth targets within the Retention Client Base
- Build and develop relationships with the Gauteng client base
- Drive efficiencies and identify, manage and mitigate risk
- Managing people’s performance and growth to create a sustainable business environment
- Develop and initiate industry and product relevant solutions and best practice to differentiate DSV as market leaders.
- Ensure service excellence by recruiting and developing high performance team members.
- Compile budgets in order to forecast accurately and plan for sales and operational planning.
- Lead the retention team in line with the company's strategic initiatives within and across business units.
- Effectively interact / liaise with relevant stakeholders in order to achieve excellent service levels to the client

**DSV - Global transport and logistics**

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

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