Change and Training Manager- Sandton

2 weeks ago

Sandton, South Africa Core Group Southern Africa Full time

The Change and Training Manager will perform a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change, including changes to business processes, systems, technology, job roles and organisation structures. The primary responsibility will be creating and implementing change management strategies and plans that maximise employee adoption and usage and minimise resistance. The Change Manager will work to drive faster adoption, higher ultimate utilisation of and proficiency with the changes that impact employees. These improvements will increase benefit realisation, value creation, ROI and the achievement of results and outcomes.

**Specific Responsibilities**
- Collaborating with management to gather and analyse operational information
- Evaluating cost structures and budgetary impact of the proposed changes
- Consulting with staff members and identifying and managing anticipated resistance
- Creating and delivering communication and training plans to enable smooth implementation of the strategy
- Assisting with the restructuring of the staff component to optimise the effective implementation of the project
- Tracking implementation progress and reporting back to management
- Coaching managers and supervisors to improve implementation communication
- Collaborating with external service providers to successfully implement change
- Measure and assess people's readiness to change

**Education**
- Bachelor's degree in Business Management, Business Administration, Human Resource or related field, or MBA
- Relevant tertiary IT qualification or certificate/diploma in business process analysis from industry recognised training institution

**Experience**
- 5-7+ years of change management experience
- Prior experience working with ERP, Supply Chain and other business solutions
- Benefit for distribution and retail experience

**Knowledge and Skills**
- Oral and written communication skills
- Interpersonal and consultative skills
- Facilitation skills
- Analytical and conceptual thinking as well as problem solving
- Being detail orientated and capable of delivering a high level of accuracy
- Organisational skills
- Knowledge of business structure
- Stakeholder analysis
- Requirements engineering
- Cost benefit analysis
- Processes modeling
- Understanding of networks, database, data structures and other technology

**Competencies**
- Team player who is also able to work well with people, set expectations and excellent communication skills
- able to work independently and handle conflicting priorities while maintaining consistent and quality performance standards
- Ability to manage multiple tasks within tight deadlines and prioritise effectively, while delivering high quality work
- Solution orientated with a high sense of quality, attention to detail, accuracy, efficiency and meeting tight deadlines
- Competence with relevant process design tools such as Enterprise Architect and Draw.io

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