Installation Support Administrator

4 days ago

Cape Town, South Africa Tracker South Africa Full time

**Listing reference**: track_001346

**Listing status**: Online

**Position summary**:
**Industry**:IT & Internet

**Job category**:Call Centre and Telesales

**Location**:Cape Town

**Contract**:Fixed Term Contract

**Remuneration**:Market Related

**EE position**:Yes

**Introduction**:
**Job description**:

- Marketing of Tracker to both existing and prospective clients.
- All the exceptions and urgent same day scheduling for the Western Cape Region
- Support and liaison between the Sales, Installations and Tech support in HQ
- Establishing building and maintaining relationships with our various partners.
- Contract administration, feedback, and daily statistical reporting.
- Ensure that Customer Service standards are maintained in a highly pressurized environment.
- Provide service within the region as well as other departments/regions/staff within Tracker.
- Meet / exceed targets.
- Data Capturing.
- Tech Support - Is responsible for the Tech efficiency and ensuring that all the bookings conform to the Scheduling aid. Will also take instruction from the IM about closing techs for projects, Annual & Sick leave and rebooking cancelled jobs.
- Follow up leads/queries.
- Scheduling fitments of Tracker units.
- Liaising with technicians regarding appointments.
- Rescheduling of appointments.
- Checking / Maintaining high quality schedules.
- Monitoring effective utilisation of Tracker technicians.
- Outsourcing work to fitment centres.
- Maintain local and regional Scheduling relationships.
- Management of potential cancellations.
- Taking ownership of all queries and calls taken and assisting the client within our SLA’s
- Allocating of Prefit fitments to assigned Fitment Centres.
- Arrange and coordinate same day fitments as per Dealer requirements.

**Minimum requirements**:
**Required Competencies**:

- Matric
- Extensive knowledge of the Western Cape geographical area
- MS office Knowledge (intermediate level in Excel)
- Above average Customer Service skills
- Ability to work under pressure
- Ability to work within a team
- Out of the box thinking skills
- Excellent communication and organizational skills
- Excellent service orientation
- Time management

  • Installation Coordinator

    1 week ago

    Cape Town, South Africa Independent HR Consultant Full time

    Your responsibilities will include, but not limited to: 1. Assist in and compile quotes for installations, that includes: tenders, projects, small installations, system modifications and upgrades. 3. Follow up on the approval of quotes. 4. Obtain quotes from suppliers. 5. Contact clients and consultants to setup introduction/sales appointments for the...

  • Installation Support Agent

    3 weeks ago

    Cape Town, South Africa Tracker Connect Full time

    Position SummaryIndustry : IT & InternetJob category : Customer ServiceLocation : Cape TownContract : Fixed Term ContractRemuneration : Market RelatedEE position : YesIntroductionTracker requires the services of an Installation Support Agent in their Installation Logistics – Scheduling division. The candidates will be required to ensure Customer Service...

  • Installation Supervisor

    1 week ago

    Cape Town, South Africa SFG Engineering Services Full time

    **Job requirements**: - At least 5 years’ experience in Diesel Generator manufacturing, installation and services. - A recognized and relevant qualification (N3 - Electrical) - At least 3 years work experience specifically related to Operations or Production - Knowledge of fuel systems and fuel storage regulations. - Experience with MS Office,...

  • Installation Electrician

    1 week ago

    Cape Town, South Africa Job Crystal Full time

    Job Title: Installation Electrician Area: Cape Town, WC A Power Solutions provider who offers a wide variety of energy solutions to sectional title schemes, commercial and industrial customers, is looking for an Installation Electrician to assist the team with providing services to customers in Cape Town and the surrounding areas. This is a wonderful...

  • Installation Support Agent

    3 weeks ago

    Cape Town, South Africa Tracker Network Full time

    Position Summary Installation Support Agent – Installation Logistics – Scheduling division. The successful candidate will ensure Customer Service Standards are maintained, resolve customer queries, and support the high‑pressure scheduling environment. Responsibilities Maintain and exceed customer service standards in a highly pressurized environment....

  • Installation Electrician

    2 weeks ago

    Cape Town, South Africa Maritz Electrical Full time

    Installation Electrician The ideal candidate must have comprehensive knowledge of SANS. Responsibilities Assist with Planning and Monitoring Perform Electrical Installations Administration Risk Management Perform Quality Control on Site Ensure Health and Safety standards are met Troubleshoot Faults Work closely with project teams to deliver installations on...

  • Senior Support and Installation Technician

    2 days ago

    Cape Town, South Africa Platform1 Systems Pty Limited Full time

    Are you passionate about using advanced technology to make a difference in safety and security? Platform1 Systems, an ethical and value-based leader in ANPR/LPR (Automatic Number Plate Recognition / Licence Plate Recognition) software, is dedicated to ensuring the safety and security of our clients through innovative solutions and exceptional service. We are...

  • Customer Support Administrator

    7 days ago

    Cape Town, South Africa The Legends Agency Full time

    Customer Support AdministratorWork Remotely Supporting a Passionate CommunityCustomer Service | Remote | R28,000/month | 11:0021:00 SASTAbout Our Client Our client is a dynamic company focused on enhancing gaming experience through innovative travel-themed mods and content. With a loyal and growing user base, they are known for delivering immersive gameplay...

  • Installation Electrician

    7 days ago

    Cape Town, South Africa Faircape Full time

    Inpower is a subsidiary of the Faircape Group of companies who have been active in the Western Cape market for almost 40 years. Inpower is an Intelligent Power Solution who offers a wide variety of energy solutions to sectional title schemes, commercial and industrial customers. Our team has provided power management, backup power, solar energy, metering...

  • Solar Installation Electrician

    1 week ago

    Cape Town, South Africa Edge Personnel (Pty) Ltd Full time

    You will be responsible for but not limited to: Assist with metering installations, faults and replacements Investigate, report and resolve metering irregularities Metering hierarchy verification and creating and updating SLD Contacting, meeting and resolving issues and projects with local supply authority Compiling proposal and costing for electrical...