Sportsbook Content Team Lead

2 days ago

Cape Town, South Africa Virgin Bet South Africa Full time

**Cape Town, South Africa**

**Working Pattern: Must be willing to work shifts, weekends and public holidays**

Welcome to Virgin Bet, where innovation meets excitement in the heart of Cape Town As a proud member of the LiveScore Group, Virgin Bet is on an exhilarating journey to redefine the world of online betting. With our new office opening in Cape Town, we're excited to expand our vibrant team and bring our exceptional services to new heights.

Virgin Bet thrives on providing an unparalleled betting experience that combines cutting-edge technology with a passion for sports. Our culture is built on collaboration, creativity, and diversity, fostering an environment where every employee can make their mark while enjoying the thrill of the game. Join us as we embrace the dynamic spirit of Cape Town and contribute to a brand that pushes boundaries and champions innovation.

If you're ready to embark on an adventure with us, we can't wait to meet you and see how you can help us shape the future of Virgin Bet

**The Role**

The Sportsbook Content Team Leader is responsible for leading our SA Sportsbook Content team to ensure the accurate, timely, and consistent delivery of betting content across all platforms. This role is critical in executing the content strategy, enhancing the customer journey, and supporting the overall sportsbook experience. Success in this role will be measured by your ability to lead and develop the content team, drive operational efficiency, and maintain the highest standards of content quality.

**Key Responsibilities**
- Supervise the SA Sportsbook Content team during allocated shifts and coordinate the daily workflow.
- Monitor the SA Sportsbook app and website, ensuring all betting content is delivered accurately and on schedule.
- Manage key content configurations, including banners, coupons, homepage widgets, and quick links.
- Manage real-time content escalations and resolve issues promptly to minimise customer impact.
- Create and manage staffing rotas to ensure adequate coverage for business needs.
- Regularly test all key customer journeys to ensure a first-class customer experience.
- Conduct regular 1:1s, set objectives, and manage team performance to foster growth.
- Continuously assess team skills, identify training needs, and mentor junior team members.
- Lead initiatives to automate content workflows and improve CMS efficiency.
- Ensure all betting rules are accurate and up to date.

**Key Skills and Experience**
- Excellent knowledge of sports and betting products.
- Always thinking like a Player, from start to end of ideas. They are the cornerstone of every decision we make.
- Proven experience in a Sportsbook operational environment with content management responsibilities.
- Excellent understanding of sports and betting/settlement rules.
- Strong analytical and problem-solving skills.
- The ability to delegate effectively.
- High attention to detail.
- Excellent interpersonal and communication skills.
- Willingness to learn and a desire to self-develop.
- Proactive in quickly identifying issues and potential solutions.
- Highly collaborative, work well as part of a team and understand the team and business priorities.
- Demonstrable ability to work to tight deadlines.

**What can we offer?**
- Discretionary Company Performance bonus
- Discovery Medical Aid
- Thursday drinks in the office and regular socials

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