Executives-back Office-customer Service

Job DescriptionEssential FunctionsResponsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs Responsible for...

Job DescriptionDemonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on trackAchieve high call quality, meet compliance standards whilst delivering against agreed collections performance metrics Fully assess the customers circumstances...

Job DescriptionDemonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on trackAchieve high call quality, meet compliance standards whilst delivering against agreed collections performance metrics Fully assess the customers circumstances...

Overview Executives-Back-End / Blended / Customer Service-Email + Chat + Voice – EXL Cape Town, Western Cape, South Africa Responsibilities To ensure customer appointments are booked inline with business and customer expectation, overcoming objections and ensuring these are resolved to a conclusion. Support the other departments in dealing with customer...

**Prodigy Finance - who are we?** Prodigy Finance is a platform that delivers socially responsible financial services; making it possible for students from more than 130 countries to fulfill their dream of studying at the world’s top universities and schools by financing their international postgraduate studies. Our purpose is to democratise access to...

**Are you ready to embark on a career where every day brings new challenges and opportunities? We're on the lookout for a dynamic and dedicated individual to join our team in Cape Town as a Customer Services Executive!** Our mission is simple, to Improve life through travel. Exodus Travels is one of the world’s leading adventure travel companies...

**Overview of the Role** - Assisting and supporting front-line staff (Store Agents) in their day-to-day operations, including both product and order processing - Assisting and coordinating with the respective sales teams - Handling of escalations that couldn’t be resolved at store level - Supporting sales staff in handling and documenting customer...

Job DescriptionAs a Senior Operations Manager, you will be responsible for achieving business objectives by ensuring operational targets are met in line with Service Level Agreements (SLAs).Your role will include leading and developing a high-performing team, maintaining strong client relationships, and ensuring adherence to company policies and procedures....

A well-established international organisation specialising in enhancing customer journeys, travel assistance, and loyalty programmes is looking for a Back Office Team Lead to ensure smooth and efficient back-office operations.𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬: Minimum 3–5 years' experience in back-office operations, administration, customer...

**Are you a recent tourism graduate who loves African travel and excels with data?** We have the perfect opportunity for you at Siyabona Africa! Join our Travel Support team and start your career in an exciting and dynamic environment. Location: Gardens, Cape Town **Must-Have Qualifications**: - You've finished your tourism studies, achieving **at least...