Service Supervisor

3 days ago

Gauteng, South Africa Cummins Inc. Full time

**DESCRIPTION**

We are looking for a talented **Service Supervisor** to join our team specializing in **Services, Maintenance and Diagnostics** for our **DBU Inland Regional Department** in **Johannesburg, South Africa.**

**In this role, you will make an impact in the following ways**:

- Empowering Technicians: By coaching, mentoring, and conducting performance reviews, you'll help Service Technicians and Team Leaders grow professionally, boosting morale and productivity.
- Optimizing Operations: Your coordination of work schedules and repair plans ensures efficient use of time and resources, directly improving service delivery and customer satisfaction.
- Enhancing Repair Quality: Monitoring technician productivity and repair quality allows you to uphold high standards, reducing rework and increasing customer trust.
- Resolving Technical Challenges: As the first line of support, your ability to troubleshoot and escalate issues ensures timely and effective problem resolution.
- Driving Safety and Efficiency: Managing service logistics with a focus on safety and quality helps maintain a secure and streamlined work environment.
- Improving Customer Experience: Through accurate quoting, proactive updates, and professional communication, you’ll build strong relationships and ensure transparency with customers.
- Leading Continuous Improvement: Your involvement in process reviews and improvements aligns operations with evolving customer expectations and organizational goals.
- Monitoring Performance Metrics: By tracking repair timelines, branch goals, and customer satisfaction, you’ll identify areas for improvement and celebrate successes, reinforcing a culture of excellence.

**RESPONSIBILITIES**

**To be successful in this role you will need the following**:

- Effective People Leadership:Leading and mentoring onsite technicians and admin staff requires strong interpersonal skills, a commitment to safety, and the ability to foster a high-performance culture through coaching and development.
- Operational & Strategic Planning: Success depends on your ability to implement preventative maintenance strategies, manage service logistics, and align cost recovery efforts with the Annual Operating Plan (AOP).
- Process & Compliance Management:You’ll need to ensure accurate documentation (e.g., E-job cards, WIP closure), uphold QSOL standards, and enforce safety and compliance protocols, especially in high-risk mine site environments.
- Customer & Stakeholder Engagement:Building and maintaining strong relationships with key partners like Komatsu and Anglo American is essential for smooth service delivery and long-term collaboration.
- Performance Monitoring & Continuous Improvement:Tracking KPIs (MTTR, MTTF, FTFR, uptime, etc.), analyzing service capability metrics, and driving continuous improvement initiatives will help you meet and exceed service expectations.

**QUALIFICATIONS**

**Education/ Experience**
- College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
- Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

**Job** Service

**Organization** Cummins Inc.

**Role Category** On-site

**Job Type** Exempt - Experienced

**ReqID** 2417708

**Relocation Package** No

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