Customer Service Representative
7 days ago
**CUSTOMER SERVICE AGENT - 6 MONTH CONTRACT**
Topline Book Distributors (Pty) Ltd and Readers Warehouse is currently seeking to employ a Customer Service Agent on a 6-month fixed term contract.
**Key performance Areas**:
- Answering incoming calls
- Immediate response to all Social Media tickets
- Process all assigned paid for orders within 24 hours
- IBT requests to be placed on google docs and followed up to ensure stock has been sent
- Inform customer of no-stock and confirm vouchers or refund to complete the ticket
- Place orders for publisher stock
- Ensure that each order is completed within the specified time
- Ensure that customers are kept informed of their order status
- Follow up with warehouse staff if order has not been shipped out on time
- Creating waybills for completed orders
- Assist customer withs backorder and special orders
- Follow process and keep customers informed when there is a quote requests
- Assist schools with quotes
- Follow up on pending payments
- **Minimum requirements**
- Customer Focused (strive for customer satisfaction, rapport building and timeous resolutions)
- Computer literate
- Previous experience in a similar role
- Book knowledge is a BIG advantage
- Being a team player
- Good communication skills
**Job Type**: Contract
Work Location: In person
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