1 X Service Planner: Rentokil Initial, East London

**Rentokil Initial**:
Rentokil Initial is a Global services company employing over 45,000 colleagues across 84 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.
We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development
Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.
We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

**Our family of businesses**:
Rentokil Pest Control is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers.
We operate in 92 of the top 100 cities
We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity.
Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens.
Initial Hygiene is the world’s leading hygiene services company who provide quality, diligent and friendly services to all our customers. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity
Ambius is the world leader in providing interior landscaping services for a range of customers from boutique hotels, to shopping centres. We use planting, scenting, flowers, artwork and exterior landscaping maintenance to improve the environment for the benefit of the customer and their employees. Ambius is a global brand across North America, Europe, South Africa and Australia.
We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in the country.

**Requirements**:
To ensure that a professional and quality service is rendered to our clients at all times by ensuring that all services are completed on time and in accordance with Company policy. Preference will be given to suitable applicants in line with the Company Normalisation Policy.

**Key Outputs**:

- Zoning, routing and planning of contract and job work
- Liaise with customers to book initial and subsequent treatments and installations
- Ensure that all work due is completed every month
- State of service monthly verification and maintenance
- Capture technicians daily worksheets
- Monitor productivity daily
- Monthly card audit
- Maintain filing system for service cards and work lists
- Complaints - all staff are expected to deal with complaints in a professional manner and within 48 hours of receiving the complaint.

**Qualifications**:

- Service Planning Experience Advantageous
- Matric certificate or equivalent
- Computer literate - MS Office
- Good numeracy skills

Qualities and Attributes
- Must be customer focused / orientated - both external and internal customers
- Ability to identify customer needs and solutions
- Display initiative / be proactive
- Have integrity / be reliable
- Self-confident / assertive
- Highly developed communication skills, both written and verbal
- Lateral thinker
- Organisation and planning skills
- Problem solving / solution driven

**Benefits**:
Are you interested? Here's what you can expect when you join us...

**A number of benefits including**:

- Subsidised Medical Insurance, Risk and Retirement funding
- Shares after 1 full year service

Employment Equity