Officer: Dealer Liaison

7 days ago

Johannesburg, South Africa Motus Corporation Full time

**Purpose**

To coordinate all parts queries and invoicing between the dealer and the warehouse accurately and timeously as per agreed standard operating procedures and provide technical support where applicable.

**Position Overview**:
To coordinate all parts queries and invoicing between the dealer and the warehouse accurately and timeously as per agreed standard operating procedures and provide technical support where applicable.

**Specific Role Responsibilities**:
**GENERIC JOB OUTPUTS**
**PROCESS AND GOVERNANCE**

Deliver on agreed performance targets according to set procedures and service level agreement.
Execute work in line with governance and compliance processes.
Record and report on transactional activities to provide timely and accurate information for decision making in area of accountability.
Ensure process was followed in compliance with (return for credit) RFC’s, damages and obsolescence returns before any credit notes can be approved and processed.
Ensuring that dealers and suppliers follow the correct process with regard to damage parts claims.
Provide accurate lead times for parts on backorder.
Provide dealer support to ensure effective service delivery.
Provide parts technical query support to dealers.
Receive queries and follow up on the status of outstanding issues regarding the supply of parts.

**FINANCE**

Execute work activities effectively and efficiently in order to maximise financial performance and profitability.

**CLIENT/CUSTOMER**

Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
Deliver work activities effectively to satisfy customers.
Communicate feedback on queries to dealers within the set OEM/Importer standards.

**PEOPLE**

Attend training initiatives to improve work quality and enhance own skills.
Own and live up to company values.

**Qualifications and Experience**:
**Minimum Qualification**

Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04

**Minimum Experience**

3-4 years experience in a similar environment

Experience with the brand and EPC. (Renault & Dialogys)

Technical / mechanical experience

**Skills and Personal Attributes**:
Must have extensive MS Office experience on Outlook and Excel as the base of computer literacy.

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