Specialist: Application Support

2 weeks ago

Johannesburg, South Africa Mindworx Consulting Full time

**Key Performance Areas**:

- Preventative maintenance.
Assist with installation and upgrading of the software on the servers.
- Software Security:
IT change management:

- Assist with detail impact analysis of changes on the system.
Provide input when required for reporting at IT change management committee.

Reporting and customer interaction:

- Maintaining a call handling process and liaising with customers to establish details of their problems or requirements, investigation, and resolution.
- Achieving targets as per agreed SLAs.
- Compiling complete and accurate reporting.
Escalation to management regarding exceptions and errors.
- Qualifications, Experience, Knowledge, and skills:
**Degree/National Diploma in IT Technology or relevant qualification in Information Systems is essential.**
- 3-year IT support experience is essential.
- IT Banking support experience is essential.
Ability to troubleshoot and work through complex problems is essential.
- Ability to translate technical responses in a way that users can understand and relate to is essential.
- Good interpersonal skills and relationship management is essential.
- Excellent communication skills are essential.
- A self-starter, who requires low levels of direct supervision, is essential.
- Willing to work irregular hours and to be on standby on a regular basis as well as working on Saturdays is essential.

  • Application Support Specialist

    2 weeks ago

    City of Johannesburg Metropolitan Municipality, South Africa Life Healthcare Group (Pty) Ltd Full time

    Clinical Application Support Specialist (Oncology) A vacancy exists for a Clinical Application Support Specialist (Oncology) based at Head Office in Oxford Parks, reporting to the IM Head of Technology Services. This is a hands-on operational position responsible for supporting all Oncology systems and applications, serving as the custodial “owner” and...

  • Application Support Specialist Dunkeld

    2 weeks ago

    City of Johannesburg Metropolitan Municipality, South Africa Life Healthcare Group (Pty) Ltd Full time

    Clinical Application Support Specialist (Oncology) A vacancy exists for a Clinical Application Support Specialist (Oncology) based at Head Office in Oxford Parks, reporting to the IM Head of Technology Services. This is a hands-on operational position responsible for supporting all Oncology systems and applications, serving as the custodial “owner” and...

  • Senior Oncology IT Applications Support

    1 week ago

    Johannesburg, South Africa Life Healthcare Group (Pty) Ltd Full time

    A healthcare services organization in Johannesburg is seeking a Clinical Application Support Specialist to manage and support Oncology applications. The ideal candidate will have 2-3 years' experience in managing IT systems, strong communication skills, and be ITIL Foundation Certified. This role involves daily support, maintaining system performance, and...

  • Diagnostics Applications Specialist

    2 weeks ago

    Johannesburg, South Africa Zoetis Full time

    Overall purpose: The Diagnostics Application Specialist (DAS) role provides in-field customer care support for Zoetis’s Diagnostics Instruments and Consumables. The DAS ensures tactical execution and the attainment of sales, revenue, and profit growth for the Diagnostic range. Reporting Structure: Reporting to: Area Sales Manager - Inland Number of direct...

  • Application Support Specialist

    7 days ago

    Johannesburg, South Africa Rhenus Logistics Full time

    **Main Purpose**:** Systems Administration, Integration Development Projects, aligning systems and operational processes, optimising, and streamlining operational processes. **Key Responsibility Areas**: - Provide optimized Level 1 support to users within EMEA region; - Assist users with matters relating to Business Applications; - Manage, prioritize, and...

  • Application Specialist

    4 days ago

    Johannesburg, South Africa Lomaen Medical - Pty Ltd Full time

    Overview Application Specialist Radiology Equipment in ... Posted today About the Role We are looking for an Applications Specialist, based in South Africa (Cape Town or Johannesburg), to help drive BD Biosciences' application excellence and commercial success across the region. In this role, you\'ll collaborate with external customers and internal teams to...

  • Integration Specialist – Business Applications

    2 weeks ago

    Johannesburg, South Africa Aspen Pharma Group Full time

    Integration Specialist – Business Applications Join to apply for the Integration Specialist – Business Applications role at Aspen Pharma Group Integration Specialist – Business Applications Join to apply for the Integration Specialist – Business Applications role at Aspen Pharma Group Get AI-powered advice on this job and more exclusive features....

  • Flow Cytometry Applications Specialist

    1 week ago

    Johannesburg, South Africa Lomaen Medical - Pty Ltd Full time

    A leading medical equipment company is seeking an Applications Specialist in Johannesburg to enhance application excellence in flow cytometry. This role involves customer training, troubleshooting applications, and maintaining communication with teams. Candidates should have a relevant degree and hands-on experience with flow cytometers. Strong...

  • Application Support Tech Ed

    2 weeks ago

    Johannesburg, South Africa ADvTECH Full time

    Application Support staff collect information from users and program prompts. They primarily collect data on program usage and common user concerns. This data will help Application Support Specialists identify trends in software usage and recommend solutions for software improvement. Responsible for providing reports and metrics to improve system...

  • IT Support Specialist

    7 days ago

    Johannesburg, Gauteng, South Africa BlueCloud Technology Full time

    Company:BlueCloud (on-site with leading banking client)Location:Gauteng, South Africa – Hybrid work setupAbout the RoleBlueCloud is seeking a skilledLevel 2 IT Support Specialistto support one of South Africa's leading banking clients. The role focuses on maintaining, troubleshooting, and optimizing enterprise systems built on a modern DevOps and...