Application Support Specialist

7 days ago

Johannesburg, South Africa Rhenus Logistics Full time

**Main Purpose**:**

Systems Administration, Integration Development Projects, aligning systems and operational processes, optimising, and streamlining operational processes.

**Key Responsibility Areas**:
- Provide optimized Level 1 support to users within EMEA region;
- Assist users with matters relating to Business Applications;
- Manage, prioritize, and multi-task to resolve tickets within the SLA, policies and procedures set; Efficiently log, manage, escalate, and resolve all issues and interactions in an efficient manner
- dealing with cases from inception to completion;
- Identify any operational gaps and contribute ideas to establish processes that ensures Operational Excellence in IT Service Management;
- Provide input on specialized training needs;
- Engage with the company stakeholders to propose IT Solutions and improve the business flow as required;
- Update Knowledge Base (for both internal IT Support and User reference) and provide training and knowledge sharing with end-users where required;
- Take responsibility for projects as per the assigned timeline and deliverables

**Knowledge & Experience**:
- Matric or Senior Certification equivalent
- A minimum of 1 year working experience in the related field;
- Proficient in English - written and verbal communication skills;

**Skills & Attributes**:
- Good communication skills
- Good time management
- Must be able to work well in a team but also have the ability to work independently
- Adaptability: Adjusting effectively to work with new structures, processes and requirements
- Pleasant personality, resourceful, result-oriented & positive mind-set in servicing various stakeholders and business functions;
- Respecting and promoting individual and cultural differences;

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