Practice Administrator/manager

3 days ago

Kempton Park, South Africa The Back Clinic Full time

**Job Title: Practice Administrator/Manager**
**Location**: Kempton Park, South Africa
**Employment Type**: Full-Time

Are you an organized, proactive, and people-focused professional with strong leadership skills? Our multidisciplinary dental and medical team in **Kempton Park** is looking for a **Practice Administrator** to support branch operations. This role is key in bridging the gap between management and the team, ensuring smooth day-to-day practice operations, excellent patient care, and a positive team culture.

**About the Role**

The Practice Administrator acts as the branch supervisor, supporting both the dental and admin teams to deliver outstanding patient care and efficient operations. You will play a vital role in:

- Supervising **patient care** and ensuring the highest standards of service.
- Overseeing **practice profitability** through accurate billing, patient retention, and efficient scheduling.
- Maintaining **accurate reporting, data capturing, and documentation**.
- Providing **operations oversight**, including consumables, petty cash, equipment, and IT.
- Promoting a **positive team culture**, wellness, and communication.
- Helping **build and train a knowledgeable team** to deliver exceptional results.

You will work closely with the Branch Lead (Doctor) or, where there is no BL, with Group Managers for Operations and Patient Relations.

**Key Responsibilities**
- Ensure smooth patient flow and uphold high standards of customer service.
- Monitor patient bookings, follow-ups, and treatment completion.
- Prepare accurate reports and maintain data integrity.
- Oversee consumables, facilities, equipment, and IT systems.
- Support payroll submissions and leave planning.
- Promote teamwork, plan team activities, and chair admin meetings.
- Assist with onboarding and training new staff.

**Skills & Competencies**
- Strong leadership with the ability to delegate and motivate teams.
- Excellent communication and interpersonal skills.
- Problem-solving and conflict resolution abilities.
- Administrative and healthcare knowledge (billing, ethics, protocols).
- Technical proficiency: Microsoft Office, Google Workspace, MedEdi, booking systems.
- Self-motivated, accountable, and able to work independently.

**Attributes**
- Empathetic and considerate of others.
- Goal-driven, productive, and focused.
- Collaborative and comfortable in a multidisciplinary setting.
- Committed to high-quality, timely, and cost-effective results.

**Why Join Us?**

This is a fantastic opportunity to join a growing practice in **Kempton Park**, where your input and leadership will directly impact both patient care and team success. You’ll be part of a supportive environment that values teamwork, professional development, and continuous improvement.

**How to Apply**:
**Job Types**: Full-time, Permanent

Work Location: In person

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