Senior Customer Service/support Manager

Hey there, customer service superstar We've got an opportunity that's as bright as a perfectly lit room for someone with your impressive 15 years of experience. We're on the hunt for a **Senior Customer Service/Support Manager** who can not only juggle customer inquiries like a pro but also bring their A-game to deliver top-notch support. At Brightgreen, we're all about creating lighting solutions that make people go "wow" and "OMG, this is amazing" And you'll play a crucial role in making sure our customers have an experience that sparkles like a rare diamond.In this role, you'll be the captain of our customer service ship, guiding a team of dedicated professionals to provide jaw-dropping support that leaves our customers smiling wider than a Cheshire cat. You'll be the glue that holds our customer service process together, ensuring that everything runs smoother than a greased lightning bolt. **So, what will your day-to-day look like? Let's shed some light on the responsibilities**: - **Customer Superhero**: As our Senior Customer Service/Support Manager, you'll be the Robin Hood of customer satisfaction, snatching problems from the jaws of despair and leaving our customers feeling like they just won the lottery. You'll be the first point of contact for escalated inquiries, using your Jedi-like problem-solving skills to find solutions faster than a speeding bullet. - **Team Whisperer**: Leading a team ain't easy, but luckily for us, you've got 15 years of experience under your utility belt. You'll be the Yoda of team management, mentoring and guiding our customer service warriors to victory. You'll motivate them, provide training to level up their skills, and ensure they're armed with everything they need to deliver customer support that's smoother than silk. - **Analytics Aficionado**: You're no stranger to the world of data. In fact, you'll be the Sherlock Holmes of customer insights, using analytics tools to uncover patterns, identify trends, and make data-driven decisions that improve our customer experience. You'll dig through mountains of data like a prospector searching for gold, turning information into actionable strategies that immerse our customers in delightful experiences. - **Customer Champion**: You'll be the voice of the customer within our organization, advocating for their needs, wants, and desires. You'll work closely with other teams, from product development to sales, to ensure that customer feedback is the guiding light in our decision-making process. You'll be the wind beneath the wings of our company, driving a customer-centric culture that's stronger than a superhero's grip. - **Problem-solving Ninja**: You'll tackle customer issues with the grace and precision of a ninja. No problem is too big or too small for you. You'll embrace challenges like a trapeze artist catching a flying hoop and use your expertise to provide solutions that leave our customers feeling like they just won the jackpot. **Now, let's talk about your superhero qualifications**: - **15 Years of Superheroic Experience**: You've been saving the day in the customer service realm for at least 15 years, and you've collected enough stories and battle scars to fill a superhero comic. You've seen it all, handled it all, and you're ready for more. - **Problem-solving Prodigy**:You've got a knack for sniffing out solutions faster than a seasoned bloodhound. Complex issues don't scare you. In fact, you see them as exciting challenges that allow you to flex your mental muscles and unleash your problem-solving powers. - **People Whisperer**:Leading a team comes as naturally to you as breathing. You're a born leader, able to guide and motivate your team to reach new heights of customer service excellence. Your communication skills are so sharp, you could cut through steel with a single word (figuratively speaking, of course). - **Data Detective**:You're a Sherlock Holmes when it comes to analyzing data. You can sift through numbers like a seasoned detective, spotting patterns and trends that others might miss. You know your way around analytics tools, and you're not afraid to get your hands dirty with spreadsheets. - **Passion for Excellence**: Just like us, you're passionate about delivering an exceptional experience. You're committed to going the extra mile, exceeding customer expectations, and leaving a lasting impression that shines brighter than a lighthouse. - **Sense of Humor**:We like to have fun while we save the world. A good sense of humor is essential in our team. You know how to lighten the mood, crack a joke, and keep things fun even when the stakes are high. Together, we'll illuminate the world with exceptional support and light up lives with laughter. Disclaimer: No capes or superpowers required, but a snappy wit is always appreciated Other details: Schedule: Full-time hours, Mondays to Fridays, 9AM to 5PM Australian Time Rate: Range between USD $18 - $22 per hour **Salary**: R347,88 - R425,13 per