Customer Manager

2 weeks ago

Johannesburg, South Africa Dow Full time

Responsible for revenue growth and customer experience for medium to large-sized customers, including new business development, time and territory management, sales tools and analytics utilization, product knowledge and relationship management. The role will be aligned geographically, by markets and product portfolio within a business and involves a high degree of collaboration, communication and cooperation.

**Responsibilities / Duties**:

- Manages account portfolio and prepares and implements sales plans.
- Leads and coordinates customer relationships working to understand customer needs and identify potential new clients.
- Input information in CRM and SmartPrice providing the required documentation aligned to the Dow sales processes.
- Manages Sales Contracts following Dow guidelines and legal requirements according to each region and country.
- Develops and executes sales and marketing plans delivering business goals of volume and value.
- Collects and utilizes market intelligence to shape sales/marketing plan.
- Leads and conducts negotiations and implements price changes and strategies.
- Collaborates with other functions and stakeholders to deliver CX results.

Required Qualifications
- Bachelor’s degree, fluency in English, strong written and verbal communication skills.
- Minimum five years’ experience in technical/sales/commercial related positions.

Dow Offers:

- A robust total rewards program, including: competitive base pay, variable pay that rewards individual, team, and Company performance, and comprehensive benefits
- On-going learning opportunities within a diverse, inclusive and rewarding work environment
- Career experiences that can span different Dow businesses and functions with opportunities for personal and professional growth
- The chance to work within a global company and interact with colleagues from around the world
- Opportunities that spark your imagination and ignite your passion to help others

**About Dow**

Dow (NYSE: DOW) combines global breadth, asset integration and scale, focused innovation and leading business positions to achieve profitable growth. The Company’s ambition is to become the most innovative, customer centric, inclusive and sustainable materials science company, with a purpose to deliver a sustainable future for the world through our materials science expertise and collaboration with our partners. Dow’s portfolio of plastics, industrial intermediates, coatings and silicones businesses delivers a broad range of differentiated science-based products and solutions for its customers in high-growth market segments, such as packaging, infrastructure, mobility and consumer care. Dow operates 106 manufacturing sites in 31 countries and employs approximately 35,700 people. Dow delivered sales of approximately $39 billion in 2020. References to Dow or the Company mean Dow Inc. and its subsidiaries.

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