Customer Retentions Agent

1 week ago

Sea Point, South Africa RSAWEB Full time

Based within our vibrant Consumer Division, using your amazing customer centric approach, you will be responsible for managing the customer retentions process from beginning to end.

**Job Duties**:

- Utilise effective methods to retain existing customers.
- Managing short
- and long-term plans to retain customers.
- Implement various strategies to increase retention.
- Collaborate with different departments to improve retention strategies.
- Ability to understand complex customer situations and provide appropriate solutions.
- Ticket management.
- And any other reasonable task

**Requirements**:

- Grade 12 or equivalent.
- Relevant tertiary qualification (preferred).
- Customer service experience of at least 3 years.
- Complaint and escalation handling experience of at least 2 years.
- Minimum of 2 years retentions experience.
- Experience within an ISP of at least 1 year (preferred).
- Strong attention to detail and customer focus.
- 1-year experience working on a CRM.
- Strong MS Excel ability.

**The perks**:

- Company contribution to Medical Aid
- Retirement Annuity contribution
- Discounted Internet Connectivity
- Social Friday’s
- Team building activities
- Exposure to latest industry technologies and standards
- Lastly, a work environment that rivals the very best

**Education**:

- High School (matric) (preferred)

**Experience**:

- Complaint & Escalation handling: 2 years (preferred)
- Retentions: 2 years (preferred)
- ISP: 1 year (preferred)

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