Onboarding Agent: Consumer Customers

5 days ago


Sea Point, South Africa RSAWEB Full time

Reporting to the Consumer Project Manager, this individual will take new Consumer customers through the onboarding journey with RSAWEB.

**Job Duties**:

- Explaining RSAWEB App & RouteThis Apps to customers to ensure they understand how to check basic info on their service and perform self-service troubleshooting.
- Ensuring customer has a smooth onboarding journey.
- Explaining RSAWEB invoicing to the customer.
- Taking ownership for the onboarding of customers and following standard procedures
- Ability to work through high-volume ticket numbers.
- Ensure internal and external ticket communication is carried out in a professional and timely manner
- And any other reasonable task.

**Requirements**:

- Grade 12 or equivalent.
- 2 years' experience within a fast paced, high volume Customer Services/Technical Support environment.
- Minimum of 1 year within an ISP providing Project Delivery, Provisioning or Technical support services.
- Proven ability to resolve high volume amounts of tickets per day.
- Customer Centric - must place high priority on customer experience.
- Takes initiative, driven and proactive problem solver.
- Accuracy and great time management skills.
- Strong MS Excel, MS Word and numerical ability.
- Experience working on a CRM and Ticketing system

**The perks**:

- Medical Aid
- Medical Insurance
- Gap Cover
- Retirement Annuity
- Discounted Internet Connectivity
- Free Barista prepared coffee, breakfasts and snacks.
- Employee Wellness Programme (ICAS). Providing free 24/7/365 counselling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals.
- Exposure to latest industry technologies and standards
- Lastly, a work environment that rivals the very best



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