Instant Offer Support Agent

**WELCOME TO OLX**

**At OLX, we shape the future of trade to unlock the hidden value in everything.**

We help people buy and sell cars, find housing, get jobs, buy and sell household goods, and much more, all via our network of trading platforms. Our 10,000 colleagues help to serve 300 million people around the world every month, through 20 well-loved local brands such as OLX Autos, Otomoto, and Property24.

Join the AutoTrader Operations Team

Are you keen to welcome, moderate and facilitate the full support process for all Instant Offer customers. These duties include but are not limited to: the moderation of vehicles, resolving of customer queries, arranging and setup of all appointments for customers etc. - all within the committed service levels. To continuously provide an excellent, efficient and professional service to all customers.

**Responsibilities**:

- To moderate all vehicles on the Instant Offer platform
- Upload all vehicle specs accurately
- To communicate progress of IO offers to customers - as per detailed process
- To resolve all customer queries related to Instant Offer within agreed service level timeframes and quality levels
- To set all appointments with customers and ensure that the IO/Manage system is updated - as per process and system flows
- To ensure all customer sales documentation is received as per deadline and sent through to the buying partner
- To ensure effective communication is maintained within the department and other key stakeholders
- To maintain a high level of customer service at all times and ensure that all non-standard queries/concerns are escalated immediately - as per escalation process.
- To ensure a high level of quality and accuracy is carried out on all tasks

**Administration**:

- Attend and participate in weekly and monthly departmental meetings
- Ensure all administrative tasks are up to date - these include: reporting on IO different statuses, overall offers received, buying partner feedback, On-the-road agent feedback etc.

**Skills**:

- Excellent communication skills both verbal and written
- Ability to work independently and within a team
- Ability to work under pressure
- Ability to multitask
- Customer service skills - handling difficult conversations, building rapport with people, etc.
- Fully computer literate - ability to navigate different online platforms, solid use and understanding of web/online tools/sites etc.

**Attitude**:

- Customer orientated - a love for dealing and working with diverse people
- Results & Deadline driven - a need to work towards a deadline and 100% task completion
- Organized
- Team player
- Motivated
- Adaptable
- Can do attitude
- Self-starter

**Education, Experience, Qualification and Special Requirements**:

- Matric
- 2 years in a customer service position within a call center environment.
- Matric plus customer service qualification.
- Weekend work - every alternate weekend 8:30- 12:30

AutoTrader has the largest automotive marketplace in South Africa and gets over 11 million visits each month to its online platforms. With car shoppers conducting over 55 million searches across more than 130 000 listings on mobile, tablet, desktop devices and apps.

**Why join OLX?**
- At OLX, we unlock value in our people. We invest in ourselves and each other to reach our full potential. We avoid bureaucracy and empower our teams to innovate; with opportunities, training, and leadership behaviors a focus for all. Our commitment to inclusion ensures we listen to a diverse range of voices when making decisions. And, we combine the spirit and agility of a startup with our global scale and the backing of Prosus, one of the largest consumer internet groups in the world.
- We also unlock value for our stakeholders. We are proud of the positive contribution we make to our planet, by enabling more conscious consumption and helping the world make the most of its limited resources through more efficient trade.
- And last but not least, we love to unlock value for our customers. Every single month, over 300 million people use our platforms to easily, safely, and conveniently find their perfect home, buy or sell a car, find a great job, sell things they no longer need, or strike a great deal on something they need. And we help thousands of entrepreneurs and businesses find their customers too.

**Diversity, Equity and Inclusion at OLX**
- If you do not meet every single requirement for this role, we would still encourage you to apply. At OLX, we are committed to creating a high performing diverse, inclusive and authentic workplace, we know that we get the best results when we have the broadest range of knowledge, backgrounds, and experiences in our team, and we believe you are at your best when you can bring your whole self to work.
- We will strive to accommodate all necessary adjustments to support your interview success - please speak to your recruiter about any of these requirements.- Please refer to our _
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