Content Moderator

2 weeks ago

Cape Town, South Africa PartnerHero Full time

**About The Role**
- Important Note: Bear in mind that you will be exposed to potentially offensive and disturbing content._
**You’ll Be...**
- Quickly and accurately making decisions on text, images, and videos submitted by Partner users
- Banning users when appropriate, according to guidelines
- Accurately documenting the reasons for your ban decisions on the user’s profile
- Participating in Product calibration meetings related to Moderation with Management
- Supporting management on identifying trends and new banned terms
- Reporting discrepancies or bugs to the Team Leads and upper management
- Reporting backend UI feature requests or bugs to management
- Assisting with training new team members
- Handling escalated sensitive reviews from other Moderation team members
- Answering Moderation tickets according to documented processes including:

- Making decisions on suspended users
- Censoring content such as photos or text

**What you bring to the table...**
- You have positive feelings about doing work on behalf of the LGBTQ+ community and educating yourself on this topic
- Fluency in French language (proficient both written and spoken)
- Extremely discreet, professional, and trustworthy
- Extremely tech, mobile, and app savvy
- Capable of working in an organized and efficient way
- Capable of handling a high volume of decisions in a short amount of time
- Ability to work independently with mínimal direction
- Strongly detail-oriented
- Able to quickly learn and adapt to new systems and processes
- Previous participation in or moderation of an online community is a plus
**What We Provide**
- Full time with the potential for overtime if requested by Partner
- Competitive compensation based on experience
- Attractive benefits package including medical, dental and vision options
- Paid Sabbatical Leave
- Access to free posture-based fitness workouts from home
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
**Why PartnerHero?**

PartnerHero is a mission driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech forward companies including Etsy, Udemy, Rachio, Duet, and Bento Box to solve their most urgent business challenges. Our teams are among the most successful in the industry because we carefully match individuals with the opportunity that best suits their authentic talents and needs.
**How We’re Different**

Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits, but values inclusion, belonging and opportunity.
- Read more about our Core Values and story_ here_._
**PRIVACY NOTICE**

To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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