Content Moderator

2 weeks ago

Cape Town, South Africa Webhelp Full time

**Job Advert**
Calling all social media gurus If you enjoy keeping up with the latest trends, viral videos and social media influencers then this could be your calling. We are looking for Content Moderators who are fluent in Yoruba (written & spoken) to join our team working on a new exciting campaign.

You’ll join our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

We are looking for the online content bingers, viral video starters (or finders), meme sharing, people’s people with a passion for social media and a love for all things trending. We want someone with moral integrity and a sense of humour, who is proactive and confident in decision-making. You’ll need to have objective views when it comes to content monitoring and not be overly sensitive to explicit or sensitive content.

**What you'll do**
- Taking ownership of video content in alignment with client and business strategies
- Proactively moderating and auditing uploads taking the time to understand the needs of customers and the client
- Taking ownership for all videos in the respective language queue
- Providing accurate monitoring of content at first instance

**What we are offering**
- R9 000 base entitlement
- Night shift allowance when applicable
- Customised incentive programme
- Free medical aid for main member
- Group life cover
- Fantastic employee assistance programme (EAP)
- Subsidised door to door transport service for all shifts ending after 18:30
- Team building and upskill training opportunities
- Interactive and inclusive company culture

**What you'll need**
- Fluency in Yoruba and English (written & spoken)
- Passion for social media
- Prior user-generated content (UGC) moderation (Advantageous)
- Experience in content mining and reviewing
- Open and comfortable to be exposed to highly sensitive and explicit content on a daily basis
- Ability to evaluate content in line with content and business policies
- Demonstrable computer literacy, MS Office skills, understanding of relevant software, and advanced internet functions
- Strong analytical and research skills with attention to detail
- Ability to work in fast and evolving workflows
- Adhere to strict deadlines
- Ability to maintain a high degree of confidentiality
- Availability to work rotational shifts in a 24/7 environment

Each Webhelper brings energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience. Take this opportunity to join our collaborative team of game-changers today.

Job Reference: SA01691

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